When gaming communities go wrong

Online game City of Heroes saw it's community go horribly awry at the hands of one deliberately annoying player.

Dave Rosenberg Co-founder, MuleSource
Dave Rosenberg has more than 15 years of technology and marketing experience that spans from Bell Labs to startup IPOs to open-source and cloud software companies. He is CEO and founder of Nodeable, co-founder of MuleSoft, and managing director for Hardy Way. He is an adviser to DataStax, IT Database, and Puppet Labs.
Dave Rosenberg
2 min read

The more time I spend looking at video games--especially online games and MMPORGs--the more and more strange information that comes out. As with any society, norms and oddities appear as individuals assert their place.

City of Heroes
City of Heroes City of Heroes
There's a fascinating (and somewhat terrifying) article about Loyola University media professor David Myers "unwelcome" behavior in the game City of Heroes, where he created a character that everyone hated.

Players tried everything they could to get rid of the pariah, but he kept at, apparently as research, but there had to be hint of satisfaction in his role as the most hated player--probably right until someone threatened to kill him for real.

Myers revealed his identity and his character's purpose in "Play and Punishment: The Sad and Curious Case of Twixt," an academic paper on his experiment published in 2008.

If we assume that games are their own communities and have some level of self-policing (just like open source projects) we can also assume that these things iron themselves out. In this case the community turned completely against the individual and game-maker NCSoft had to step in to moderate a bit.

This all led me to ask: does everything needs a community?

The short answer is it depends. (Note: I'd like to thank business school for that pearl of wisdom that gets you out of answering any question.)

These days every company, project, website, circus clown, and dog websites have community-oriented features that are supposed to facilitate some deeper level of interaction. While some communities thrive, others plateau and become something less than the sponsor wants it to be. That's clearly the case with the City of Heroes example above.

The onus to provide unique, beneficial features and functions falls both on the community sponsor and the users.

Users bring a wealth of materials to communities, but the infrastructure and the impetus to participate has to come from the source. Companies also have to be responsible for what goes on their communities if they want expect the group to be self-governing.

Community also takes on very different connotations when relating to online gaming versus software. In software we rarely kill each other repeatedly. Once tends to be enough.

(Via Slashdot)

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