Twitter CEO Jack Dorsey wants to fix 'filter bubbles' on the social network

It's not the algorithmic timeline that Dorsey thinks is to blame.

Queenie Wong Former Senior Writer
Queenie Wong was a senior writer for CNET News, focusing on social media companies including Facebook's parent company Meta, Twitter and TikTok. Before joining CNET, she worked for The Mercury News in San Jose and the Statesman Journal in Salem, Oregon. A native of Southern California, she took her first journalism class in middle school.
Expertise I've been writing about social media since 2015 but have previously covered politics, crime and education. I also have a degree in studio art. Credentials
  • 2022 Eddie award for consumer analysis
Queenie Wong
Twitter CEO Jack Dorsey Testifies To House Hearing On Company's Transparency and Accountability

Twitter CEO Jack Dorsey spoke at the WIRED25 conference in San Francisco on Monday.

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Social media sites such as Twitter can reinforce certain political viewpoints or biases by surfacing posts they think its users want to see.

It's a problem that Twitter CEO and co-founder Jack Dorsey admits the company is trying to solve, but he's not blaming it on the algorithms.

"I think Twitter does contribute to filter bubbles, and I think that's wrong of us and we need to fix it," Dorsey said at the WIRED25 conference in San Francisco on Monday.

Watch this: Twitter CEO believes platform contributes to filter bubbles

Dorsey noted that the site by design allows users to follow certain accounts, which could skew their perception of the world. If users followed a certain topic or interest, they might see more tweets from people with different viewpoints, he said.

Twitter needs to give users more tools to break down these bubbles, Dorsey acknowledged. 

But as social media sites face allegations that it's suppressing conservative voices, these companies are also grappling with free speech concerns.

Twitter's stance on freedom of expression isn't absolute and there are tradeoffs, Dorsey noted. It's the company's purpose to "serve the public conversation," he said, but Twitter believes it can only stand for freedom of expression if its users feel safe and that they're not being silenced.

"Freedom of expression may adversely impact other fundamental human rights such as privacy such as physical security," he said.

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