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Netflix outage mars Christmas Eve

The company's video streaming service went down for an undetermined number of people across the Americas yesterday. The outage continued into Christmas morning for some customers.

Natalie Weinstein Former Senior Editor / News
I spent a decade as a reporter and editor before joining the CNET News staff as a copy editor in 2000, right before the dot-com bust.
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Natalie Weinstein
2 min read

Netflix's video streaming service suffered a Christmas Eve outage on "many but not all devices" across the Americas, according to the company.

The outage continued into Christmas morning for some customers. The company tweeted on its Netflix US account at 8:45 a.m. PT today that the service was "back to normal streaming levels."

Netflix first started responding to tweets about disrupted service before 1 p.m. PT yesterday. About three hours later, Netflix offered an apology on its main Twitter account.

"We're sorry for the Christmas Eve outage. Terrible timing! Engineers are working on it now," Netflix said in a tweet in the late afternoon yesterday.

Netflix blamed the issue on Amazon Web Services servers and said it was working with Amazon engineers on a fix.

By evening, Netflix noted that the problem was not yet resolved and promised to tweet as soon as it was back up.

Netflix spokesman Joris Evers e-mailed a statement to CNET today about the outage, noting that "streaming was available again for the majority of our members late on Christmas Eve Pacific Time."

Netflix tagged the outage as starting around 12:30 p.m. PT. The number of devices affected by the outage was "initially limited but grew in scope" over the afternoon, Evers said.

"We... apologize for any inconvenience caused last night," today's statement said. "We are investigating the cause and will do what we can to prevent reccurrence."

Not surprisingly, many angry customers poured out their wrath via social networking. However, Joel Braverman, developer program coordinator at Roku, looked at the bright side.

"Thanks to @netflix outage we can likely expect a moderate population explosion in nine months," he tweeted today.

This story was updated at 10:50 a.m. PT.