The companies say they're "pausing sales" of the device on reports of chargers damaged by overheating, and offer advice for those who already own a Chromebook 11.
HP and Google have asked retailers to stop selling the HP Chromebook 11 because of an overheating charger, the companies said Wednesday.
Both Google and HP said they are "pausing sales" of the laptop "after receiving a small number of user reports that some chargers included with the device have been damaged due to overheating during use."
The companies are working with the Consumer Product Safety Commission to figure out next steps, but, in the meantime, HP Chromebook 11 owners should stop using the charger that came with the laptop.
"In the interim, they may continue using their HP Chromebook 11 with any other Underwriters Laboratories-listed micro-USB charger, for example, one provided with a tablet or smartphone. We apologize for the inconvenience," reads a statement issued by Google and HP.
The statement was in response to media inquiries as to why retailers tasked with selling the HP Chromebook 11 stopped carrying the laptops without explanation.
A scan of Best Buy's Web site and Amazon.com earlier Wednesday showed that the product was no longer available. What's more, Best Buy was urgently removing the HP Chromebook 11 from its stores, according to The Verge.
Store managers were ordered through an internal memo to stop selling the $279 laptop "immediately" and to remove any stock from its shelves, unnamed Best Buy sources told The Verge.
HP and Google introduced the laptop in October and forged a partnership withBest Buy and Amazon to sell it in the US. While Best Buy has removed the listing from its online store completely, Amazon has only stopped selling it directly. Amazon's third-party sellers still have some listings. HP also has removed the listing from its Web site.
Update, 12:55 p.m. PT: Updated with statements from Google and HP.