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Google Drive suffers service disruption

Some users got hit with an error message when trying to access Google's file storage service. "The server encountered an error. Please try again later."

Sundar Pichai, now CEO of Google, is seen here in 2012 talking about Google Drive at its annual developers conference.
Kimihiro Hoshino/AFP/GettyImages

Google said Monday its cloud storage and file backup service is experiencing a service disruption. Some Drive users are getting an error message that says "The server encountered an error. Please try again later."

The company said it will provide an update with more information on the problem by 1 p.m. PT.

"We estimate that the issue is affecting less than 1.5% of the Drive user base," the company said on its app status dashboard.

In response to a request for comment, Google pointed to its app status dashboard for official updates.

Update: At 2:11 p.m. PT, Google said the problem should be resolved.

"We apologize for the inconvenience and thank you for your patience and continued support," the company said. "Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better."