X

Google pinpoints cause of Monday's widespread outage

Not a great start to the week for the big G.

katie-collins_1.jpg
katie-collins_1.jpg
Katie Collins Senior European Correspondent
Katie a UK-based news reporter and features writer. Officially, she is CNET's European correspondent, covering tech policy and Big Tech in the EU and UK. Unofficially, she serves as CNET's Taylor Swift correspondent. You can also find her writing about tech for good, ethics and human rights, the climate crisis, robots, travel and digital culture. She was once described a "living synth" by London's Evening Standard for having a microchip injected into her hand.
Katie Collins
2 min read
screen-shot-2020-12-14-at-12-13-40.png

Google services were down around the world earlier on Monday.

DownDetector/Screenshot by CNET

Google services suffered a widespread outage that lasted over an hour Monday, sparking complaints from users around the world that they couldn't access their email. The problem appears to have affected Gmail , YouTube , Google Drive , Google Hangouts and Google Meet. 

According to DownDetector, the outage began around 6:25 a.m. ET (3:25 a.m. PT) and continued for over an hour. Google's own Workspace Status Dashboard showed all its services to be suffering outages. But Google Search appeared to still be working, as did Chrome. Around 7:40 a.m. ET (4:40 a.m. PT) services started coming back online.

Google's own statement shows the timings to be different, however. According to a statement from a Google spokesperson, the outage began at 3:47 a.m. PT and lasted around 45 minutes. The outage was not caused by a cyberattack, but by "an internal storage quota issue." 

"Services requiring users to log in experienced high error rates during this period," said the spokesperson in a statement. "All services are now restored. We apologize to everyone affected, and we will conduct a thorough follow-up review to ensure this problem cannot recur in the future."

The outage was a rough start to the week not just for Google, but for all the workers, students and businesses around the world that rely on Google Services.

screen-shot-2020-12-14-at-12-38-54.png

Google's Dashboard was a sorry sight earlier Monday.

Google/Screenshot

The hashtag #GoogleDown was trending on Twitter, with people complaining of being unable to do their jobs, complete assignments or meet important deadlines. Other users mused over our collective dependency on Google, wondering if it was perhaps, in fact, bad.

See also: The best mesh routers of 2020: Asus, Eero, Google Nest, Orbi and more

nestvs
Watch this: Nest Audio vs. Nest Mini: Which Google smart speaker makes a better starting point?