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Fujitsu analyzes business work flow

Martin LaMonica Former Staff writer, CNET News
Martin LaMonica is a senior writer covering green tech and cutting-edge technologies. He joined CNET in 2002 to cover enterprise IT and Web development and was previously executive editor of IT publication InfoWorld.
Martin LaMonica

Fujitsu Software on Monday introduced an upgrade to Interstage i-Flow, the company's software to automate business processes. Interstage i-Flow 6.0 adds the ability to collect and analyze data on a company's operations in order to spot process bottlenecks. A call center, for example, could allocate more customer service representatives to a given task to meet patterns of call volumes.

Fujitsu has also integrated iFlow with a "business rules engine" from software company Ilog. By using a rules engine, rather than Interstage i-Flow design tool, companies can more easily automate the work flow of complicated business processes.