Cloud storage services have their benefits and flaws

A new report looks at the pluses and minuses of different cloud services, including Google Drive, Box, SugarSync, DropBox, and Apple's iCloud.

Dara Kerr Former senior reporter
Dara Kerr was a senior reporter for CNET covering the on-demand economy and tech culture. She grew up in Colorado, went to school in New York City and can never remember how to pronounce gif.
Dara Kerr
2 min read

Tons of options exist for which cloud storage service to choose from. You've got Google Drive, Box, SugarSync, DropBox, Apple's iCloud, and more. A new report by tech support site FixYa, which sourced data from its 25 million users, studies which service best fits different customers' needs.

For starters, DropBox and Box users have security concerns as well as complaints of lagging response time, according to FixYa. This isn't a huge surprise considering DropBox was hacked in July and hundreds of users were sent spam e-mails about online casinos and gambling sites. However, users also say they like the accessibility and robustness of these services.

FixYa also reports that despite positive results for Google Drive, users still complain of folders that go missing and the automatic conversion of files into Google Docs. And iCloud users seem to like that they can sync several devices but gripe about getting continuous errors when trying to upgrade to Mountain Lion.

Strangely, the least-known company, SugarSync, gets the highest marks, according to FixYa. Besides a few complaints about lack of storage space, the biggest objection among users is no Quickbook support, which is business accounting software.

"Cloud-based file storage is becoming the expected method for file sharing these days, both on personal devices and in the workplace," FixYa CEO Yaniv Bensadon said in an emailed statement. "Such solutions simplify document sharing and collaboration across teams, which is a huge boon for productivity. Still, different users have different needs, and each solution has its strengths and weaknesses."