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Bot Invasion! Prepare for chatbots on Facebook Messenger, too

Chatbots arrive on more messaging apps, and Facebook is said to reveal bot plans on Tuesday​ at F8. Bridget Carey explains what to expect from chatbots and how ​they are coming to Skype, Line and Kik.

Bridget Carey headshot
Bridget Carey

Don't bother calling a 1-800 number for customer support. There's a bot for that.

More messaging apps are incorporating branded chatbots to handle customers, and Facebook is said to be adding bots to the Messenger app. Watch CNET Update below to learn how bots work, and see how other tech companies are going bot-crazy:

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Bot Invasion! Prepare for chatbots on Facebook Messenger, too