Want CNET to notify you of price drops and the latest stories?
CNET logo Why You Can Trust CNET

Our expert, award-winning staff selects the products we cover and rigorously researches and tests our top picks. If you buy through our links, we may get a commission. Reviews ethics statement

The iPhone is the most reliable handset, study says

Apple's handset has topped a study, being three times as reliable as Samsung's Galaxy range.

Joe Svetlik Reporter
Joe has been writing about consumer tech for nearly seven years now, but his liking for all things shiny goes back to the Gameboy he received aged eight (and that he still plays on at family gatherings, much to the annoyance of his parents). His pride and joy is an Infocus projector, whose 80-inch picture elevates movie nights to a whole new level.
Joe Svetlik
2 min read
Advertiser Disclosure
Advertiser Disclosure
This advertising widget is powered by Navi and contains advertisements that Navi may be paid for in different ways. You will not be charged for engaging with this advertisement. While we strive to provide a wide range of offers, this advertising widget does not include information about every product or service that may be available to you. We make reasonable efforts to ensure that information in the featured advertisements is up to date, each advertiser featured in this widget is responsible for the accuracy and availability of its offer details. It is possible that your actual offer terms from an advertiser may be different than the offer terms in this advertising widget and the advertised offers may be subject to additional terms and conditions of the advertiser which will be presented to you prior to making a purchase. All information is presented without any warranty or guarantee to you.

If you're torn between buying a new iPhone or a Samsung Galaxy handset, this study might sway you. It says the iPhone is the most reliable mobile money can buy.

Not only that, it's almost three times more reliable than Samsung's Galaxy handsets, which came in second place, five times more reliable than Nokia's Lumia range, and 25 times more than Motorola's Droid range.

Maybe an iPhone is worth the extra cash after all.

The screwdriver-wielders over at FixYa compared 722,558 problems its customers were having with their handsets. Using market share data from StatCounter, it gave each manufacturer a reliability score -- the fewer the problems relative to market share, the higher the score.

Apple came top with a score of 3.47, Samsung second with 1.21, Nokia third with 0.68, and Motorola fourth with 0.13.

Battery life is the main complaint from iPhone owners, which doesn't surprise me, especially as iOS 6.1 sapped the life of many mobiles. Those poor Motorola customers are suffering issues with the touchscreen, speaker and camera, and all the preinstalled bloatware that they can't get rid of. The microphone and speaker are bugbears of Samsung's customers, while Nokia's range has slower load times and fewer apps due to Windows Phone 8's limited selection.

I'm quite surprised at the results, seeing as the iPhone 5 hasn't been without its problems. Customers complained the device was easy to scratch, and the camera was adding a strange purple glow to snaps. Recently, a quarter of all iPhones were said to have borked screens, too.

I suppose components like the speaker and screen are more important than ever, seeing as if you're buying an Android phone, there won't be much difference in the software.

The Galaxy S4 -- set to be revealed next month -- is said to have an unbreakable screen made of plastic substrate to combat cracks and scratches.

Have you had any issues with your smart phone? What do you think of manufacturers issuing software patches to fix glitches, rather than making sure it works in the first place? Let me know in the comments, or on our Facebook page.