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T-Mobile to improve support for unlocked iPhone users

Starting January 30, T-Mobile plans to offer additional support for the over 1 million iPhone users who have unlocked their device for use on its network. T-Mobile watchblog TmoNews was able to obtain company documents detailing the new support policies.

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Joe Aimonetti

Starting January 30, T-Mobile plans to offer additional support for the over 1 million iPhone users that have unlocked their device for use on its network. T-Mobile watchblog TmoNews was able to obtain company documents detailing the new support policies.

TmoNews

According to the document (pictured above), the additional support will include "common procedures, information about feature and specifications, and other device questions."

To help iPhone users feel even more welcome, T-Mobile plans to create the support pages to look like the current T-Mobile Community pages. Other benefits of the increased support listed on the document include:

  • The customer benefits by only making one call.
  • The employees benefit by having access to the support information needed to resolve these calls.
  • The business benefits with lower call times and improved resolution.

Are you an iPhone owner who has unlocked your device for use on T-Mobile? Let me know your experience in the comments!