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T-Mobile tells the truth

T-Mobile tells the truth

Kent German Former senior managing editor / features
Kent was a senior managing editor at CNET News. A veteran of CNET since 2003, he reviewed the first iPhone and worked in both the London and San Francisco offices. When not working, he's planning his next vacation, walking his dog or watching planes land at the airport (yes, really).
Kent German
I told you two weeks ago that T-Mobile from J.D. Power and Associates for its customer service. Well, now the secret to the carrier's success may be out, as the Seattle Post-Intelligencer is attributing T-Mobile's customer-service rankings to good old-fashioned honesty. The carrier's personal coverage check allows potential and current customers to gauge coverage in their area. Depending on location, the maps can be very detailed, even up to the city block. The Post-Intelligencer says the coverage check is part of T-Mobile's "no secrets" philosophy, which directs salespeople to be honest about the carrier's coverage.