T-Mobile wants to offer you a deal despite your credit score
The carrier's "Smartphone Equality" initiative is meant to reward customers who pay their bills on time with deals ordinarily available only to those with solid credit.
Lance WhitneyContributing Writer
Lance Whitney is a freelance technology writer and trainer and a former IT professional. He's written for Time, CNET, PCMag, and several other publications. He's the author of two tech books--one on Windows and another on LinkedIn.
T-Mobile is trying to reel in more smartphone customers through a new program that doesn't care about your credit score.
In a blog post and video issued Thursday, T-Mobile CEO John Legere described what he called "one of the wireless industry's dirtiest little secrets." Even as mobile carriers trot out deals with zero-down offerings, free phones and low-cost installment plans, Legere said, people with poor credit are shut out.
T-Mobile wants to include those with low credit through a new program it calls "Smartphone Equality."
The bid to win over those consumers is yet another example of wireless players searching for new areas of growth. T-Mobile has been particularly successful in stirring the pot -- Consumer Intelligence Research Partners said that, in a survey this month, T-Mobile scored the highest percentage among major carriers in terms of winning over new customers and retaining existing subscribers.
Verizon, meanwhile, said Thursday that in the fourth quarter of 2014 its customer turnover rate spiked, an increase in defections that came amid aggressive offers by T-Mobile and Sprint.
While the carriers beat each other up over the most affluent consumers, who typically sign contracts and pay for more expensive plans, there is a large pool of lower-credit quality customers that has largely been ignored and shut out of the best deals.
"The fact is that 63 percent of Americans have a less than the perfect credit score," Legere said in his blog. "Which means that more than half of all Americans are denied the best deals. They either have to fork over more cash -- both upfront and over time -- or walk out the door empty-handed."