Short Take: Tools check service quality

VitalSigns Software announced two new software tools that allow administrators to manage performance issues related to intranet and Internet access. VitalAnalysis, a new server-based package, lets an administrator check for the quality of service a particular user is experiencing on their network. VitalHelp tracks user problems and correlates them for help desk personnel. VitalAnalysis is available now for $9,995 with 100 agents. VitalHelp will roll out in December.