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Samsung writes open letter of apology to Galaxy Note 7 buyers

"We are truly sorry," Samsung says in the letter, addressing the defective and dangerous Note 7 devices.

Andrew Lanxon headshot
Andrew Lanxon headshot
Andrew Lanxon Editor At Large, Lead Photographer, Europe
Andrew is CNET's go-to guy for product coverage and lead photographer for Europe. When not testing the latest phones, he can normally be found with his camera in hand, behind his drums or eating his stash of home-cooked food. Sometimes all at once.
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  • Shortlisted for British Photography Awards 2022, Commended in Landscape Photographer of the Year 2022
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Andrew Lanxon
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Samsung is publicly apologizing yet again for the Galaxy Note 7.

 Josh Miller/CNET
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Samsung has published an open letter of apology to its customers following numerous reports of its Galaxy Note 7 handsets overheating catching fire that led to the handset's recall.

"We recognize that we have not lived up to your expectations, or our own high standards. For this we are truly sorry," YH Eom, president and CEO of Samsung Europe, said on the company's corporate blog.

The letter was also printed in a full-page ad in major US newspapers on Monday.

"On behalf of all our employees across Europe, we are truly sorry, and grateful for your ongoing support. We will listen to you, learn from this and act in a way that allows us to win back your trust," Yom said in the letter.

Separately, Samsung last week recalled 2.8 million top-loading washing machines in the US following reports of physical injury due to parts detaching during high-speed spins.

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Watch this: Samsung's Galaxy Note 7 is as good as gone