Samsung opens Note 7 exchange booth at Seoul airport

In light of recent airline bans, Samsung will reportedly let you exchange your Galaxy Note 7 as you wait in the terminal, but only if you are traveling out of South Korea.

Gordon Gottsegen CNET contributor
Gordon Gottsegen is a tech writer who has experience working at publications like Wired. He loves testing out new gadgets and complaining about them. He is the ghost of all failed Kickstarters.
Gordon Gottsegen
2 min read
Approaching Airplane
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Samsung is so serious about getting Galaxy Note 7 phones out of customers' hands, the company has apparently opened an exchange booth in South Korea's Incheon airport (the international outlet for its capital city, Seoul).

There, Samsung reportedly swaps out Note 7 phones -- which Samsung has now stopped producing following major flaws that have led to some units exploding -- with other models. We assume Samsung keeps it in the family by offering Galaxy S7 and S7 Edge devices, but the company did not respond to CNET's request for a comment.


Send it back, Jack.

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This decision comes after the United States and many other countries banned the Note 7 from all flights. This ban became effective as of October 15 and means that no Note 7 device is allowed in carry-on or checked luggage to, from, or within the US. Some airlines have even started carrying fire-containment bags on their flights for overheating devices.

By banning Note 7 devices entirely, the Department of Transportation (DOT) has placed even stricter rules on traveling with the smartphone than it has placed on traveling with firearms.

According to The Korea Times, Samsung has set up exchange booths at airports in Incheon, Gimpo and Gimhae. Although we don't know if Samsung plans on opening these booths outside of South Korea, the company has said it's working with the DOT to communicate the device's ban and encourages airlines to contact their passengers directly.

Data suggests that over one million Note 7 devices are still being used despite Samsung's efforts to collect all Note 7 phones, flawed or not. If you still have a Note 7, CNET urges you to return it to Samsung or your retailer immediately. Check here to see how to exchange your device, and keep up to date with Samsung's official recall guide (the company will even pay you $100 to turn in your phone).