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Samsung Galaxy S20 Ultra phones are reportedly cracking around the camera

Some users have complained of a fracture across their phone's camera.

Corinne Reichert Senior Editor
Corinne Reichert (she/her) grew up in Sydney, Australia and moved to California in 2019. She holds degrees in law and communications, and currently writes news, analysis and features for CNET across the topics of electric vehicles, broadband networks, mobile devices, big tech, artificial intelligence, home technology and entertainment. In her spare time, she watches soccer games and F1 races, and goes to Disneyland as often as possible.
Expertise News, mobile, broadband, 5G, home tech, streaming services, entertainment, AI, policy, business, politics Credentials
  • I've been covering technology and mobile for 12 years, first as a telecommunications reporter and assistant editor at ZDNet in Australia, then as CNET's West Coast head of breaking news, and now in the Thought Leadership team.
Corinne Reichert
Juan Garzon / CNET

Samsung's new Galaxy S20 Ultraphone is reportedly seeing a few issues, with some users complaining of a crack in the glass around the rear camera. Some have seen a slight fracture across the phone, while others have seen their glass shatter abruptly, according to a Digital Trends report Wednesday.

You can see some of the complaints on Samsung's user forum, with one describing "a hair line that goes from one side to another" while someone else said "the crack runs right across the main lens making the camera feature useless."

"Both mine and my wife's have cracked glass on the cameras. Neither of us have dropped or been rough with them. Both are in cases. Pretty sure both broke in pockets," another person complained. 

"Same thing happened with my husband and I. The rear camera literally randomly shatters without impact," another said. "I guess I should be happy they haven't caught on fire yet."

Samsung didn't respond to a request for comment. The Galaxy S20 Ultra was launched last month, and comes with a 108-megapixel camera.

Galaxy S20 shines in bright, pastel colors

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