Some Galaxy Note 7 superfans are holding onto their phones

Samsung has created a device that's too good for some users to drop, even with the risk of overheating.

Alfred Ng Senior Reporter / CNET News
Alfred Ng was a senior reporter for CNET News. He was raised in Brooklyn and previously worked on the New York Daily News's social media and breaking news teams.
Alfred Ng
3 min read

Samsung might have given up on the Galaxy Note 7 , but that doesn't mean some of its biggest fans have.


Many Galaxy Note 7 users are holding onto their devices, even after Samsung called for a permanent end to the phones.


The South Korean electronics giant confirmed on Tuesday it's putting a permanent end to production of the Galaxy Note 7, with incident after incident of explosions and overheating. In less than eight weeks, the Note 7 went from one of the best phones of 2016 to a fiery death for Samsung.

All major US carriers have dropped the Note 7 and are offering to replace it for other phones . Samsung also urged owners of the device to shut it down immediately.

But the Note 7's features are enticing enough that a few die-hard fans are willing to roll the dice and stick with the troubled phone. It's a testament to the kind of loyalty Samsung has built up over the years. The company has said its Note owners tend to be the most devoted.

Indeed, hours after Samsung dropped the hammer on the Note 7, several owners tweeted that they were keeping it.

Samsung didn't immediately return requests for comment.

The Note 7's powerful features outweigh the risk of being burned for owners like Robinson Suarez, an EMS worker from Queens, New York.

He waited three years for the Note 7, upgrading from a Galaxy Note 3 , and fell in love with the phone's design and specs. Suarez said he would switch, but nothing in the market compared to the Note 7.

He is currently using a Note 7s shipped out after the recall, which various incidents have shown is also prone to overheating. Suarez said he only sent the first one back during the recall because he would be getting a new smartphone, not because he was concerned about an explosion.

"All my friends, they make fun of me, they throw memes at me on Facebook," Suarez said. "It is what it is, I'm not worried."

So far, he said he's watched movies for more than two hours on his phone and never felt the device get overly hot. If he did, Suarez said, then he would be worried enough to return the phone.

He was also annoyed with the patches Samsung sent out to the first batch of Note 7s during the recall, urging users to send them back and artificially limiting the battery life. The 30-year-old said he's worried Samsung will do it again for the Note 7s still in circulation.

The S-Pen stylus has also been too good to give up for users like Joseph Jugos.

He described the Note 7 as "like having a Surface Pro in my pockets at all times," letting him edit pictures and sketch on the go. He didn't want to switch phones because there weren't any phones out there as good as the Note 7.

"I've fallen in love with the curved, almost bezzle-less (sic) screen of the 7," Jugos said in an email. "I simply can not downgrade from that."

Jugos isn't alone in this issue, where Note 7 users don't want to give up their devices without a better alternative. Many are looking into the LG V20 and the Google Pixel, but are still willing to take the risk for the Note 7.

Fans like Mikey Martin called the chances of the phone exploding "one in a million."

"What's the worst that could happen? Will it set my pants on fire? Will it burn my house down?" Martin said in an email.

It should be a good thing Samsung made a phone so loved that its fans can't even think of giving them up. But, when the company itself and the US Consumer Product Safety Commission have called the device a hazard, it could be a drawn-out nightmare for Samsung. The electronics giant will deal with risks of explosions as long as fans continue to power on and charge their Note 7s.