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Samsung Factor review: Competent communicator

The Samsung Factor is one simple cell phone that nevertheless takes its telephonic duties seriously.

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jessica-dolcourt-6462
Jessica Dolcourt Editorial Director, Content Operations
Jessica Dolcourt's career with CNET began in 2006, and spans reviews, reporting, analysis and commentary for desktop software; mobile software, including the very first Android and iPhone apps and operating systems; and mobile hardware, with an emphasis on iPhone and Samsung. Jessica was one of the first people in the world to test, review and report on foldable phones and 5G wireless speeds. Jessica began leading CNET's How-To section for tips and FAQs in 2019, guiding coverage of practical advice on expansive topics ranging from personal finance to phones and home. She holds an MA with Distinction from the University of Warwick (UK).
Expertise Team leadership, audience engagement, iPhone, Android, iOS, tips and FAQs.
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Jessica Dolcourt
Samsung Factor SPH-m260
It's got a smooth body that feels good in the hand, but tends toward the slippery side. Josh Miller/CNET

At first glance, the Samsung Factor is a sturdy and attractive little flip phone that looks like nearly every other appealing Samsung flip phone to predate it.

While it's true that the specs are deliberately modest--an e-mail app and browser are its only software trills--the Factor does a few things right.

Call quality was good enough in our tests to add the Factor to the ranks of simple phones with strong call quality, and the dial pad is very nice to use.

The Factor does elicit one major complaint, however. Find that, plus a video and other details and photos in our Samsung Factor review.