Samsung confirmed that it would permanently shut down production of the troubled phone after initially saying it was "temporarily adjusting" its schedule.
Katie CollinsSenior European Correspondent
Katie a UK-based news reporter and features writer. Officially, she is CNET's European correspondent, covering tech policy and Big Tech in the EU and UK. Unofficially, she serves as CNET's Taylor Swift correspondent. You can also find her writing about tech for good, ethics and human rights, the climate crisis, robots, travel and digital culture. She was once described a "living synth" by London's Evening Standard for having a microchip injected into her hand.
confirmed Tuesday that it will permanently cease production of the problematic devices after a botched attempt to recall and replace the phones, which were overheating and, in some cases, catching fire. The announcement comes only a day after Samsung put production on pause, saying it would be "temporarily adjusting" the schedule.
"For the benefit of consumers' safety, we stopped sales and exchanges of the
Galaxy Note 7
and have consequently decided to stop production," said a Samsung spokeswoman.
The move effectively caps one of the worst stretches in Samsung's history as a consumer electronics company.
The Note 7 was expected to propel Samsung to a victory lap after the company successfully revived its phone ambitions with the Galaxy S7. Instead, the Note 7's release became a nightmare and linked the Samsung name with dangerous products. While the Note 7 is dead, Samsung still faces the challenge of repairing the damage to its brand and its credibility with consumers.
"While we continue our active investigation into reports of
overheating and burning in multiple states, consumers should power down and stop using all 7s," CPSC Chairman Elliot Kaye said in a statement.
The Note 7 was expected to be Samsung's big hitter for the upcoming holiday-shopping season and provide
with real competition. But its short shelf life will leave an opening for Apple, which launched its iPhone 7 and
iPhone 7 Plus
just weeks after the Note 7. Android fans also have upcoming alternatives such as
's high-end Pixel and Pixel XL and
First published October 11, 4:05 a.m. PT. Update, 5:13 a.m. PT: Further clarification from Samsung and more background added.