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Nokia Lumia 900 irks users by not connecting to the Web

With the release of this latest Windows phone, some users are already experiencing problems -- most notably difficulty connecting to AT&T's data networks.

Dara Kerr Former senior reporter
Dara Kerr was a senior reporter for CNET covering the on-demand economy and tech culture. She grew up in Colorado, went to school in New York City and can never remember how to pronounce gif.
Dara Kerr
Nokia and AT&T's Lumia 900. CNET

A lot of hype and eager anticipation surrounded the release of Nokia's Lumia 900 smartphone yesterday. People debated whether to ditch their iPhones in lieu of this cheaper yet still high-end featured mobile device.

However, it seems this latest Windows Phone is off to a rocky start -- several owners of the 900s report that their new devices aren't connecting to AT&T's data networks.

"Got my new lumia 900 yesterday from at&t, everything's fine EXCEPT THE WEB," wrote one user on Nokia's Support Discussions. "Any 1 has the same issue?"

Apparently, a lot of people have the same issue, according to posts on Nokia's Support Discussions. At first, the phones are able to connect, but once the phone is powered off, then turned back on, they no longer get data reception.

A few people have been able to solve the issue by removing the SIM card and performing a "master reset" or by replacing the SIM card, but some users continue to have problems connecting.

AT&T put a lot of stock in this handset, which costs $100 and has an 8-megapixel camera, a large 4.3-inch screen, and 4G LTE support. In an interview with CNET last month, Jeff Bradley, AT&T's device head, called the Lumia 900 the company's "hero phone" and said that its launch would be a "notch above anything we've ever done," including the iPhone's launch.

AT&T did not immediately respond to request for comment.