Want CNET to notify you of price drops and the latest stories?
CNET logo Why You Can Trust CNET

Our expert, award-winning staff selects the products we cover and rigorously researches and tests our top picks. If you buy through our links, we may get a commission. Reviews ethics statement

iPhone 4: Apple claims signal problems are "not unique to the iPhone", offers a free case

Apple has responded to iPhone 4 criticism in an emergency press conference, saying "“We’re not perfect"

Richard Trenholm Former Movie and TV Senior Editor
Richard Trenholm was CNET's film and TV editor, covering the big screen, small screen and streaming. A member of the Film Critic's Circle, he's covered technology and culture from London's tech scene to Europe's refugee camps to the Sundance film festival.
Expertise Films, TV, Movies, Television, Technology
Richard Trenholm
2 min read
Advertiser Disclosure
Advertiser Disclosure
This advertising widget is powered by Navi and contains advertisements that Navi may be paid for in different ways. You will not be charged for engaging with this advertisement. While we strive to provide a wide range of offers, this advertising widget does not include information about every product or service that may be available to you. We make reasonable efforts to ensure that information in the featured advertisements is up to date, each advertiser featured in this widget is responsible for the accuracy and availability of its offer details. It is possible that your actual offer terms from an advertiser may be different than the offer terms in this advertising widget and the advertised offers may be subject to additional terms and conditions of the advertiser which will be presented to you prior to making a purchase. All information is presented without any warranty or guarantee to you.

Apple is giving all iPhone 4 owners a free case for their phone. Steve Jobs made the announcement as he fought back at criticism of the iPhone 4 in a bullish emergency press conference at Apple HQ today, which he opened with the words “We’re not perfect. Phones aren’t perfect... But we want to make all our users happy."

Apple called the emergency press conference to defuse the controversy over the new phone's reception issues. Holding the iPhone 4 in a certain way can cause the phone to lose signal. Rumours of a recall have been swirling, but Apple has decided to keep the antenna design as it is and instead offer cases.

Apple will offer a range of cases, including Apple's own bumper, to iphone 4 owners until 30 September. If you already have a case, Apple will offer you a refund. Here's a selection of some of our favourite cases, and oh heck, why not, here's some more. We've contacted Apple to confirm the details for UK customers.

Jobs claims that Apple has invested over $100 million in antenna testing in the last five years, and in recent testing of the bar bug "one of the first things we learned: it’s certainly not unique to the iPhone." He demonstrated a similar drop in signal on a BlackBerry Bold 9700, a Samsung Omnia 2 and an HTC Droid Eris, saying it's "It’s a challenge for the whole industry". We imagine that's news to the rest of the phone industry, which seemed to be getting by just fine.

Jobs also confirmed the white iPhone will finally arrive in the US at the end of July.

Apple launched an update for the iPhone's operating system software earlier today. iOS 4.0.1 adjusts the signal strength indicators on the phone's screen, which Apple reckons should give a more accurate depiction of the signal strength. To get the update, sync your iPhone with iTunes. Owners of older models like the 3G and 3GS should also find iOS4's performance improves with the update.

Is a free case the answer to your prayers? Is Apple back in your good books? Or is this a case of too little, too late? Comments are below. Finally, the 'death grip' has even inspired a song, as used by Apple in the conference: