Samsung Galaxy Note 7 recall: How to return or exchange your faulty phone

Note 7 owners have a few different options when it comes to the recalled Note 7. Here's what you need to know.

Jason Cipriani Contributing Writer, ZDNet
Jason Cipriani is based out of beautiful Colorado and has been covering mobile technology news and reviewing the latest gadgets for the last six years. His work can also be found on sister site CNET in the How To section, as well as across several more online publications.
Jason Cipriani
2 min read
Watch this: Death of Samsung's Note 7 leaves unanswered questions

The Note 7 is no more. Early on Tuesday morning, Samsung announced the company was stopping production of the phone after asking all retail partners to stop selling and exchanging the troubled device.

In addition to stopping production and sales, Samsung is asking all Note 7 users to power down the device and return it to the point of purchase immediately. Yes, that means even if you have a replacement Note 7 that was deemed safe by the company, you still need to return the device. It's not safe.

Instructions for each carrier are below, and we will keep updating this post as more news becomes available.

Curious as to what went wrong, and the steps Samsung is taking to correct it? CNET's Jessica Dolcourt tells you everything you need to know about the recall here.

Go through Samsung

Forget the IMEI checking tool, or worrying about when replacement devices will be available. If you're in the US, call Samsung at 1-800-SAMSUNG to initiate a refund or exchange for a Galaxy S7. Australians should call 1300 362 623, and Brits should call 0300 7267467.

You can return all Note 7 accessories along with the device, with Samsung offering to refund the difference in cost between the Note 7 and an S7. US customers will also receive a $25 gift card or bill credit for the inconvenience.

More details can be found on Samsung's website, by visiting the dedicated US webpage for the Note 7 recall. You can find UK details here, and Australian details here.

Carrier returns

AT&T, T-Mobile, Sprint and Verizon are accepting returns of recalled and replacement Note 7s. You'll need to contact your carrier or visit a retail location to initiate an exchange for another phone or receive a refund.

The same goes for carriers in the UK such as EE and Vodafone, and in Australia such as Optus and Telstra.

If you're unsure of what to get, Jessica Dolcourt has nine suggestions you can't go wrong with.

Those who purchased the Note 7 from a retail outlet such as Best Buy or Carphone Warehouse, you can return the phone for a refund or exchange it for another phone in the store.

It's always a good idea to take your receipt, box and all accessories with you for the exchange just in case. Although I don't see a situation in which a carrier refuses to accept a dangerous device because the box is missing a USB cable.

Editors' note, October 11: This post was first published on September 2 and has been updated several times.