@Home aftermath: Tales of discontent

The collapse of Excite@Home is riling employees and customers alike. In one corner, longtime workers who feel unappreciated and shortchanged. In the other, subscribers complaining of poor service. Which raises the question: Is it time to seriously consider regulation of Net access? @Home employees: Pay stub to pay snub
As Excite@Home shuts down over the next few months, some of the last longtime employees are angry at what they see as a final insult by the company they've been with for years.
December 28, 2001 
Comcast customers report migration snags
A new wave of headaches is afflicting the company's high-speed Internet customers, as it struggles to move its former Excite@Home subscribers to a brand-new network.
December 28, 2001 

previous coverage
@Home mishaps fuel regulation debate
special report A growing number of Internet users say the government should monitor Internet service providers like utility companies, requiring ISPs to abide by regulations so customers stay connected--regardless of a provider's financial straits.
December 26, 2001