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FCC reaches settlement with AT&T, Verizon and others over 911 outages

The companies have agreed to pay a total of $6 million.

Alexandra Garrett Associate Editor
Alexandra is an associate editor on CNET's Performance Optimization team. She graduated from Marymount Manhattan College in New York City, and interned with CNET's Tech and News teams while in school. Prior to joining CNET full time, Alexandra was a breaking news fellow at Newsweek, where she covered current events and politics.
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AT&T logo on a phone screen

AT&T, Verizon, Intrado and CenturyLink (now Lumen Technologies) have settled over the FCC's 911 outage investigations.

Angela Lang/CNET

AT&T, Verizon, Intrado and CenturyLink (now Lumen Technologies) have agreed to settle over the Federal Communications Commission's investigations into the network outages that led to failed 911 calls in 2020. The four companies will implement compliance plans that adhere to the FCC's 911 rules, as well as pay a total of $6 million in settlement payments, according to a Friday announcement from the FCC.

"The most important phone call you ever make may be a call to 911," said FCC Chairwoman Jessica Rosenworcel in the commission's release addressing the settlement.  "It's vital that phone companies prevent these outages wherever possible and provide prompt and sufficient notification to 911 call centers when they do occur."

In November, T-Mobile agreed to pay a $19.5 million settlement with the FCC over an investigation into the carrier's 911 outages that happen in June 2020.