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BlackBerry BBM finally hits iOS, Android, but there's a wait list

Users interested in BBM but who didn't sign up in advance have to "wait in line" before they can use the service. Updated: the apps are available now.

Roger Cheng Former Executive Editor / Head of News
Roger Cheng (he/him/his) was the executive editor in charge of CNET News, managing everything from daily breaking news to in-depth investigative packages. Prior to this, he was on the telecommunications beat and wrote for Dow Jones Newswires and The Wall Street Journal for nearly a decade and got his start writing and laying out pages at a local paper in Southern California. He's a devoted Trojan alum and thinks sleep is the perfect -- if unattainable -- hobby for a parent.
Expertise Mobile, 5G, Big Tech, Social Media Credentials
  • SABEW Best in Business 2011 Award for Breaking News Coverage, Eddie Award in 2020 for 5G coverage, runner-up National Arts & Entertainment Journalism Award for culture analysis.
Roger Cheng
2 min read
Screenshot by Lance Whitney/CNET

BlackBerry's BBM messenger service finally hits Apple's iOS and Android, but there's a catch.

The app is set to go live in the next hour, according to BlackBerry's blog. BBM fans who signed up on the official site will be able to use the application immediately. But those who haven't can download the app to "hold your spot in line," and will get an e-mail when they can start using the service.

(Updated at 11:54 a.m PT: the app is available now on Google Play and Apple's App Store.)

BlackBerry said 6 million people signed up for information on BBM.com.

"If you didn't sign up in advance, don't worry -- we are focused on moving millions of customers through the line as fast as possible," the blog said.

The servers are still having problems signing up so many people. Screenshot by Roger Cheng/CNET

Even as BlackBerry institutes a phased roll out, the process of signing on still hasn't been smooth. Some people have encountered problems setting up the service, with the problem attributed to "temporary server error."

BBM was supposed to launch last month, but was pulled after a leaked copy was distributed and performed terribly in the wild. BlackBerry said the unintended launch caused issues that the company needed to resolve.

The fervent demand for the app is a counterpoint to the common thinking that BlackBerry isn't long for this world. While sales of its newer BlackBerry 10 devices are in retreat and the company has whittled its focus down to the big businesses and governments, BBM persists as a popular messaging platform.

BBM continues to be a popular platform around the world, particularly in emerging markets where cheap, older BlackBerrys are still in demand.

Still, the delayed service for many casual users interested in BBM may turn off some users who had abandoned BlackBerry to go to Apple or Android, but were interested in reconnecting with BBM friends.