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Apple working on fix to iPhone X's cold weather retreat

Some users have complained that the handset's screen becomes unresponsive in cooler outside temperatures.

Apple says it's working on a software fix for a bug that makes some iPhone X screens unresponsive in cooler weather.

Does your iPhone X screens fail to respond in cooler weather? Apple says it's working to fix that.

Sarah Tew/CNET

Apple said Thursday that it's working on a software fix for complaints that the iPhone X's screen becomes unresponsive in cold weather.

Some iPhone X users began complaining this week that their handsets don't recognize input on the touchscreen when exposed to cool outdoor temperatures. Apple recommends operating its iOS devices in temperatures between 32 degrees and 95 degrees Fahrenheit. But some Reddit users said they experienced an unresponsive screen within that range.

"It literally takes 2 seconds from going inside to the cold outdoors and my screen stops being very responsive. I try swiping on websites and it doesn't register my finger," wrote Reddit user Darus214, who later added that the outside temperature was 50 degrees Fahrenheit when his handset became unresponsive.

The iPhone X went on sale just a week ago, taking its place as Apple's latest flagship phone. It stands apart from the company's other new devices, the iPhone 8 and 8 Plus, because of features including its Face ID security, OLED screen and camera capabilities, along with its starting price of $1,000.

Apple said the phone's susceptibility to chilly conditions is temporary and will be fixed in a future software update.

"We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment. After several seconds the screen will become fully responsive again," Apple said in a statement. "This will be addressed in an upcoming software update."

Judging from feedback provided by other Reddit users, the issue doesn't appear to affect all iPhone X units.

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