Apple nixes customer reviews in online store

The company removes the Ratings and Reviews section from product listings.

Abrar Al-Heeti Video producer / CNET

Abrar Al-Heeti is a video host and producer for CNET, with an interest in internet trends, entertainment, pop culture and digital accessibility. Before joining the video team, she was a writer for CNET's culture team. She graduated with bachelor's and master's degrees in journalism from the University of Illinois at Urbana-Champaign. Though Illinois is home, she now loves San Francisco -- steep inclines and all.

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Abrar Al-Heeti

Nov. 21, 2019 1:24 p.m. PT

apple-iphone-11-comparison-3 — Customer product reviews are now nowhere to be seen on Apple's online store.
Angela Lang/CNET

Apple has quietly pulled customer reviews from its online store, AppleInsider reported Thursday. It's not clear why the iPhone giant removed the section, but it seemingly happened over the weekend.

Archives on the Wayback Machine show that the Ratings and Reviews section disappeared sometime between Nov. 16 and 17, AppleInsider notes.

A tipster who reached out to AppleInsider said the reviews section had disappeared from Apple's online stores in the US, UK and Australia. It's not clear if the section will return or if customers will have an alternate way to leave product feedback on the site.

Apple didn't immediately respond to a request for comment.

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