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Apple is replacing faulty AirPods Pro earbuds for free

Issues in the earbuds include crackling, static and noise-cancellation failure.

Corinne Reichert Senior Editor
Corinne Reichert (she/her) grew up in Sydney, Australia and moved to California in 2019. She holds degrees in law and communications, and currently writes news, analysis and features for CNET across the topics of electric vehicles, broadband networks, mobile devices, big tech, artificial intelligence, home technology and entertainment. In her spare time, she watches soccer games and F1 races, and goes to Disneyland as often as possible.
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  • I've been covering technology and mobile for 12 years, first as a telecommunications reporter and assistant editor at ZDNet in Australia, then as CNET's West Coast head of breaking news, and now in the Thought Leadership team.
Corinne Reichert

Apple will replace AirPods Pro earbuds that have sound issues.

Angela Lang/CNET

AirPods Pro earbuds that have sound and noise-cancellation issues will be replaced by Apple for free. Some users have experienced crackling and static since buying the AirPods Pro, which went on sale almost a year ago. Apple said Friday that affected units include those manufactured before October 2020.

Apple's support page says it will "service" any faulty AirPods free of charge.

"AirPods Pro (left, right or both) with a confirmed issue will be replaced," Apple said. "Your AirPods Pro will be examined prior to any service to verify that they are eligible for this program."

The AirPods case isn't affected by the issue, according to the tech giant.

Apple said the problems include crackling and static that gets worse in loud environments or while talking on the phone, loss of bass sound and an increase in background sounds. The news was spotted earlier Friday by Bloomberg

Read more: Best true wireless earbuds for 2020: Apple AirPods, Bose QuietComfort Earbuds and more