Apple explains how to return and repair devices while stores are closed globally
Apple has extended the deadline on returns and exchanges in the wake of the coronavirus pandemic.
Shelby BrownStaff Writer
Shelby Brown (she/her/hers) is a writer for CNET's services and software team. She covers tips and tricks for apps, operating systems and devices, as well as mobile gaming and Apple Arcade news. Shelby oversees Tech Tips coverage and curates the CNET Now daily newsletter. Before joining CNET, she covered app news for Download.com and served as a freelancer for Louisville.com.
She received the Renau Writing Scholarship in 2016 from the University of Louisville's communication department.
In the new FAQ, Apple answered questions about extended return windows, how to get devices that are in repair back, and how to reschedule Genius Bar appointments.
In response to the coronavirus pandemic, Apple made the decision to close all of its retail stores outside of China on March 14. The stores will remain closed until March 27. Apple also encouraged employees to work from home and has committed $15 million to help with recovery efforts. The company will match donations made directly by employees.