Apple explains how to return and repair devices while stores are closed globally

Apple has extended the deadline on returns and exchanges in the wake of the coronavirus pandemic.

Shelby Brown Editor II
Shelby Brown (she/her/hers) is an editor for CNET's services team. She covers tips and tricks for apps, operating systems and devices, as well as mobile gaming and Apple Arcade news. Shelby also oversees Tech Tips coverage. Before joining CNET, she covered app news for Download.com and served as a freelancer for Louisville.com.
  • She received the Renau Writing Scholarship in 2016 from the University of Louisville's communication department.
Shelby Brown
Apple Store

Apple has changed its policies amid the store closures.


After deciding to temporarily close all of its retail stores outside of China, Apple  is extending its product return and exchange policy. The tech giant on Monday also provided new information about how to get devices in for repairs. 

In the new FAQ, Apple answered questions about extended return windows, how to get devices that are in repair back, and how to reschedule Genius Bar appointments. 

In response to the coronavirus pandemic, Apple made the decision to close all of its retail stores outside of China on March 14. The stores will remain closed until March 27. Apple also encouraged employees to work from home and has committed $15 million to help with recovery efforts. The company will match donations made directly by employees.

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