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Hulu is back up again after users complain of videos not loading

Right when we needed it most.

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Corinne Reichert Senior Writer
Corinne Reichert (she/her) grew up in Sydney, Australia and moved to California in 2019. She holds degrees in law and communications, and currently writes news, analysis and features for CNET across the topics of electric vehicles, broadband networks, mobile devices, big tech, artificial intelligence, home technology and entertainment. In her spare time, she watches soccer games and F1 races, and goes to Disneyland as often as possible.
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  • I've been covering technology and mobile for 12 years, first as a telecommunications reporter and assistant editor at ZDNet in Australia, then as CNET's West Coast head of breaking news, and now in the Thought Leadership team.
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Hulu experienced an outage Friday.

 Comcast

Video streaming service Hulu is back up after its Friday outage, after the Disney-owned platform displayed error messages when users tried to play videos. "We're having trouble playing this," the message said. "Rest assured, we're working on it." Others got hit with a "load playlist health check failed" message.

Complaints spiked around 2 p.m. PT, with more than 3,800 reports on Down Detector over a two-hour period. 

Hulu Support tweeted its developers "were able to put changes in place to mitigate the interruption" at 3:50 p.m. PT. "Please reboot your device to start streaming, and let us know if you run into any further trouble."

The outage came at a time when many people are being forced to work from home and schools have closed amid the coronavirus spread. Users took to Twitter to complain, with one telling Hulu, "You can't be down while we're all self-quarantining."