Hulu is back up again after users complain of videos not loading

Right when we needed it most.

Corinne Reichert Senior Writer
Corinne Reichert (she/her) grew up in Sydney, Australia and moved to California in 2019. She holds degrees in law and communications, and currently oversees the CNET breaking news desk for the West Coast. Corinne covers everything from phones, social media and security to movies, politics, 5G and pop culture. In her spare time, she watches soccer games, F1 races and Disney movies.
Expertise News
Corinne Reichert

Hulu experienced an outage Friday.


Video streaming service Hulu is back up after its Friday outage, after the Disney-owned platform displayed error messages when users tried to play videos. "We're having trouble playing this," the message said. "Rest assured, we're working on it." Others got hit with a "load playlist health check failed" message.

Complaints spiked around 2 p.m. PT, with more than 3,800 reports on Down Detector over a two-hour period. 

Hulu Support tweeted its developers "were able to put changes in place to mitigate the interruption" at 3:50 p.m. PT. "Please reboot your device to start streaming, and let us know if you run into any further trouble."

The outage came at a time when many people are being forced to work from home and schools have closed amid the coronavirus spread. Users took to Twitter to complain, with one telling Hulu, "You can't be down while we're all self-quarantining."