And Sony's response to the outcry isn't helping matters.
Be careful when starting Fortnite on the Switch.
Nintendo Switch owners can finally play Fortnite, but neither they nor PlayStation 4 players were warned that bringing their account from one platform to the other would result in a lockout. And that's sparked outrage across the gigantic Fortnite community.
For those who haven't heard about the issue or run into it themselves, it's simple. Fornite is available on numerous platforms, from the PS4 to Switch, PC, Xbox One and iOS. You can use a single account to preserve your progress across all of those platforms, at least theoretically. But accounts that have been used on the PS4 are being locked out of the Switch version of Fortnite, and accounts that have been used on the Switch are being locked out of the PS4 version.
Fans and gaming critics have taken to Twitter, Reddit and beyond to voice their outrage, and demand a fix.
.@PlayStation, fix this.
— Greg Miller (@GameOverGreggy) June 12, 2018
Not allowing me to sign-in to Fortnite Switch with my Epic account because it's linked to PS4 is tone deaf and points more to fear than market dominance.
It does the opposite of what you want -- it makes me think about moving to Xbox for Fortnite. pic.twitter.com/D9xqv9aWdF
This is what happens when you offer the worst experience for the most popular game in the world.
— Daniel Ahmad (@ZhugeEX) June 13, 2018
Context: PS4 version of Fortnite does not support cross play, cross progression or linking of your fortnite account to other consoles. pic.twitter.com/3qGswa2FpN
I don't even care about Fortnite, but this is absolute garbage. If your Fortnite account has EVER been logged onto the PS4, you can't ever play on Xbox One or Switch, not even by unlinking your account. pic.twitter.com/OuhtlPmTTv
— Geek Critique (@TGCritique) June 12, 2018
According to The NPD Group's Games Acquisition Monitor, at the end of Q1 over 40% of Switch owners in the US also owned a PS4. The Fortnite issue should be rectified beyond a statement suggesting those consumers make new friends, imo.
— Mat Piscatella (@MatPiscatella) June 14, 2018
And even worse, now reports are coming in of players who linked their Playstation account to an Epic account, but never played Fortnite on the PS4, being locked out of the Switch version. (With a hello to CNET alum Dan Graziano!)
I’ve never played Fortnite on my PS4 (it’s not even downloaded), but I connected my PlayStation account when I created my Epic account on PC because why not? Now I can’t play on my Switch. There was no warning or anything. We should at the very least be able to unlink from Sony
— Dan Graziano (@DanGraziano) June 14, 2018
Sony's response to the issue, provided to CNET Tuesday, does little to address fan concerns, nor does it say whether the issue will be resolved in the future. Instead, it's very much a statement-of-fact:
"We're always open to hearing what the PlayStation community is interested in to enhance their gaming experience. Fortnite is already a huge hit with PS4 fans, offering a true free-to-play experience so gamers can jump in and play online. With 79 million PS4s sold around the world and more than 80 million monthly active users on PlayStation Network, we've built a huge community of gamers who can play together on Fortnite and all online titles. We also offer Fortnite cross-play support with PC, Mac, iOS, and Android devices, expanding the opportunity for Fortnite fans on PS4 to play with even more gamers on other platforms."
This cross-platform confusion is a trend for Sony, which has repeatedly blocked efforts to bring its playerbase into the broader online multiplayer community. Many games that offer unified multiplayer experiences between PC and Xbox One are blocked from including PS4 players, and you'll notice that in the statement above, Sony excludes the Xbox One from its list of supported cross-play platforms.
"We're literally at the point where all we need is the go-ahead on the Sony side and we can, in less than a business day, turn it on and have it up and working no problem. It'd literally take a few hours to propagate throughout the whole world, so really we're just waiting on the permission to do so," Rocket League VP Jeremy Dunham told IGN last year when questions over crossplay emerged for the wildly popular game.
For now, the Fortnite cross-platform breakdown looks like this:
Fortnite is this year's biggest game phenomenon, becoming not only a huge revenue driver for Epic Games, but the biggest console free-to-play game of all time. And that was before it hit the Nintendo Switch. An Android version of Fortnite is in the works, but isn't expected to launch until later this summer.
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