Want CNET to notify you of price drops and the latest stories?

Tackle persistent 'Welcome to Mail' message after Mavericks upgrade

Apple's e-mail client in OS X Mavericks may continually show its welcome message for some users who have upgraded.

Topher Kessler MacFixIt Editor
Topher, an avid Mac user for the past 15 years, has been a contributing author to MacFixIt since the spring of 2008. One of his passions is troubleshooting Mac problems and making the best use of Macs and Apple hardware at home and in the workplace.
Topher Kessler
2 min read

When you upgrade to OS X Mavericks, a number of built-in applications will be updated to their latest versions in order to support the various features of the new operating system. One of these is Apple's Mail application, and when upgraded the program will need to update the Mail database in order for its new features to be properly used.

When this happens, you will see a "Welcome to Mail" window appear that instructs you to either continue and download Mail messages, or quit and perform this action later.

This message should only appear the first time you launch Mail, but for some on Mavericks, this message appears every time they open the program.

If this happens to your system after upgrading, you can try a quick remedy to clear it. You might consider rebuilding mailboxes and running permissions fix routines, but these will not touch the preference files responsible for the message. Instead, perform the following steps:

  1. Open Mail and click Continue when the welcome message pops up.
  2. Go to the programs preferences in the Mail menu.
  3. Select the Accounts section.
  4. Select your first account, then uncheck "Enable this account" in the "Account Information" tab; repeat for all accounts.
  5. Quit and relaunch Mail.
  6. Repeat this process, but this time enable the accounts.

When this is finished, Mail's preferences should be updated accordingly, and subsequent launches of Mail should no longer show the welcome message.

Questions? Comments? Have a fix? Post them below or e-mail us!
Be sure to check us out on Twitter and the CNET Mac forums.