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Microsoft pulls Surface Pro 2 firmware update

After user complaints, Microsoft has removed the most recent firmware update for the Surface Pro 2.

Nic Healey Senior Editor / Australia
Nic Healey is a Senior Editor with CNET, based in the Australia office. His passions include bourbon, video games and boring strangers with photos of his cat.
Nic Healey

Microsoft has made the rare move of removing a firmware update after a number of user complaints.

(Credit: Sarah Tew/CNET)

The Surface Pro 2 update had received a number of complaints from users mostly around the patch failing to install.

Perhaps worse, those users who had managed to install the update now found their Pro 2 plagued with battery issues.

Microsoft forum mod Josh_F posted this when announcing the firmware removal:

To ensure the best experience for our customers during the holiday season, we have taken steps to remove the update for Surface Pro 2 that was previously published through Windows Update on December 10, 2013. We are working to release an alternative update package after the holidays.

A number of replies followed with people asking what would be done for those who were experiencing issues post-install. Complaints included "battery consumption, hardware failures and issues with booting/sleeping" and the tablet "no longer charg[ing] to 100 per cent".

At the time of writing, Microsoft had not commented on a fix for these issues. It's possible that the fixes will be part of the new firmware and therefore not available until after the holiday break.