How Your Favorite Brands Will Meet You in the Metaverse

If brands paper the metaverse with ads, they'll have blown it, according to GroupM futurist Jane Lacher.

Brian Cooley Editor at Large
Brian Cooley is CNET's Editor at large and has been with the brand since 1995. He currently focuses on electrification of vehicles but also follows the big trends in smart home, digital healthcare, 5G, the future of food, and augmented & virtual realities. Cooley is a sought after presenter by brands and their agencies when they want to understand how consumers react to new technologies. He has been a regular featured speaker at CES, Cannes Lions, Advertising Week and The PHM HealthFront™. He was born and raised in Silicon Valley when Apple's campus was mostly apricots.
Expertise Automotive technology, Smart home, Digital health Credentials
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Brian Cooley
3 min read

The word "metaverse" is on a lot of lips lately, but so far only the world's big brands, and the agencies that are charged with keeping them ahead of the digital media curve, are putting the money where their mouths are. The metaverse is a slippery form of media: a spatial, immersive set of virtual worlds that may have some connection to real products in the real world. There's no playbook yet for how brands navigate that with aplomb, and no guarantee of avoiding ham-fistedness.

Jane Lacher, head of GroupM Growth

Jane Lacher, head of GroupM Growth, helps lead her agency's work in translating metaverse worlds for its major brand clients. 


"The floodgates opened up on Jan. 1," says Jane Lacher, head of growth for GroupM. It's one of the largest media agencies in the world, and it counts Ford, Google, Coca-Cola and Unilever among its clients. CES 2022 was a coming out party for the metaverse, she says, thanks to the announcement just two months prior that Facebook would rename itself Meta as it pivoted toward the metaverse. "Every fifth email or inquiry [from brands] is 'what's the metaverse, do I need to be there?'"

While the question is simple and direct, the answer is more nuanced. "It's going to be big and niche at the same time," says Lacher. "Niche in that it's a virtual experience in virtual worlds, big in that you have an entire generation who in a decade are going to be virtual-first consumers." 

See also: Shopping in the Metaverse Could Be More Fun Than You Think

Lacher says she's watching to see how much and how quickly VR headgear is accepted by that generation. Will it become their vehicle to metaverse worlds? Or will the majority of engagement remain on 2D tablets, phones and laptops?

Gucci on Superplastic

Gucci's limited-run virtual characters on NFT platform Superplastic might not appeal to the typical Gucci shopper, but they've impressed Lacher.


The question for brands isn't whether to get engaged in metaverse worlds but when and how. "The last thing a brand wants to do is create a bad experience on one of these [metaverse] platforms and just be there as an advertiser," says Lacher. "The rules of engagement haven't changed when it comes to the necessity to create value for consumers, and in this territory it's more important than anywhere else." 

She cites Nike's entry on Roblox and Gucci's even edgier moves into NFT expressions of its brand as examples that at least partly show the way. Gucci's designs for limited-run virtual characters on NFT platform Superplastic would probably strain credulity with most people who buy its products in the real world. But she says they're an early sign of a savvy virtual product offering by a major brand.

Nikeland on Roblox

Nike created a Nikeland on virtual world platform Roblox in late 2021. It saw over 7 million visitors in less than six months.


Metaverse worlds may be won over by the best movers, not necessarily the first movers. The next two or even three years will likely be a time for exploration by brands. "Where does being on the metaverse look for you," says Lacher putting an apropos twist on the typical "what" in that question. "How you're going to measure it is going to be longer term, it's going to be more emotional." 

Watch the video here, in which Jane Lacher shares more early insights about the metaverse for brands with CNET's Brian Cooley.