Clear the Store cache in Windows 10

Is your Store not working? Try this quick reset.

Sarah Jacobsson Purewal/CNET

Having trouble with the Windows Store? If the Store is refusing to launch, crashing or freezing, or if apps are not downloading or updating, you're probably just a little frustrated. Before you toss your computer out the window and swear off Windows 10 forever, try clearing the Store cache -- it's fast, simple and may resolve all of your issues (then again, it may not).

Here's how to do it:

Sarah Jacobsson Purewal/CNET

1. Right-click the Start button and choose Run to open the Run window.

Sarah Jacobsson Purewal/CNET

2. In the Run window, type in WSReset.exe and click OK.


Don't panic! This is what you should be seeing.

Sarah Jacobsson Purewal/CNET

3. An empty command prompt window will open up.

Sarah Jacobsson Purewal/CNET

When the reset is complete, this window will close and the Store window will open. This fix will also work for the Windows Store in Windows 8, 8.1 and RT.