Apple 'sorry' some MacBook keyboards are still having issues
The tech giant says a small number of people are having trouble with the third-gen butterfly keyboard.
Shelby BrownEditor II
Shelby Brown (she/her/hers) is an editor for CNET's services team. She covers tips and tricks for apps, operating systems and devices, as well as mobile gaming and Apple Arcade news. Shelby also oversees Tech Tips coverage. Before joining CNET, she covered app news for Download.com and served as a freelancer for Louisville.com.
She received the Renau Writing Scholarship in 2016 from the University of Louisville's communication department.
"We are aware that a small number of users are having issues with their third generation butterfly keyboard and for that we are sorry," an Apple spokesperson said in an email. "The vast majority of Mac notebook customers are having a positive experience."
Earlier Wednesday, The Wall Street Journal published a playful interactive column about the issue. Visitors to the news site could read the piece (or at least try to) complete with the sort of problems users of the keyboard have said they've encountered: dropped R's, dropped or doubled E's, doubled T's. Or readers could toggle various switches to make the problems go away, rendering the column far more legible.