A help desk for Symbian cell phones

The remote-access tech support tool for cell phones adds compatibility with Symbian handsets.

Jessica Dolcourt Senior Director, Commerce & Content Operations

Jessica Dolcourt is a passionate content strategist and veteran leader of CNET coverage. As Senior Director of Commerce & Content Operations, she leads a number of teams, including Commerce, How-To and Performance Optimization. Her CNET career began in 2006, testing desktop and mobile software for Download.com and CNET, including the first iPhone and Android apps and operating systems. She continued to review, report on and write a wide range of commentary and analysis on all things phones, with an emphasis on iPhone and Samsung. Jessica was one of the first people in the world to test, review and report on foldable phones and 5G wireless speeds. Jessica began leading CNET's How-To section for tips and FAQs in 2019, guiding coverage of topics ranging from personal finance to phones and home. She holds an MA with Distinction from the University of Warwick (UK).

Expertise Content strategy, team leadership, audience engagement, iPhone, Samsung, Android, iOS, tips and FAQs.

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Jessica Dolcourt

April 4, 2008 4:03 p.m. PT

Cell phone users might never be aware that LogMeIn Rescue+Mobile even exists, though most should be pleased it does. The remote-access app from the makers of the popular LogMeIn family (including LogMeIn Free) are back with a feature-rich tool that's custom-built for peering into broken cell phones.

I got a preview of the app at work on Symbian phones at the CTIA 2008 Wireless show in Las Vegas this week (it's already available for Windows Mobile phones). I was impressed with how well LogMeIn Rescue+Mobile organized the phone's file system for quick fixing, while also giving customers enough information about the download process and session activity to dispel qualms of letting a stranger root around the guts of their phones. Letting the users completely terminate a session is a show of good faith.

If this remote-access app sounds like a Geek Squad for mobile phones, there's good reason--LogMeIn is the power behind the Geeks' meanderings into corrupted PCs. Soon, it could be the key to a faster fix for you, and your little phone, too.

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