We ride along in Tesla Mobile Service's customized Model S
One of the benefits of EBS, like the Tesla Model S here is that there are fewer moving bits, which means less maintenance and the need for fewer service centers than ice ease, but they're not totally maintenance free yet.
So you need your tires rotated or your filters changed so you're going to call the Tesla mobile service will actually even call them you use the app but nevermind let's go for a ride along
Today test is a pre facelifted Tesla Model S, which gained its second life as a service vehicle, where it helps its younger Brothers and sisters stay on the road.
As Tesla says, it chose the model S because it's got so much space in the back and the front trunk, and that leaves plenty of room for tools.
Currently rattling around you might hear, that's just all the stuff we got crammed back here.
Of course, it being an electric car looks good for the brand Tesla's also planning on outfitting a couple of larger Model X if in the future for even bigger jobs.
For now for big, big jobs the brand also uses a couple of Ford Transit but they don't Really like to talk about that.
[SOUND] Now our first stop of the day is a tire rotation, pretty routine maintenance stuff.
So let's take this opportunity to show you the rig they've got set up in the mobile service vehicle, for managing all their parts and tool.
Move on location.
Now the back seats of the Model S has been removed and replaced with this organization and case system.
This allows the techs to have every tool that there's gonna need and every part that they might need on the road.
Now before they leave the technicians are gonna know every job they're gonna do.
So they load off all the parts that they might need.
Things like this airbag assemble.
More to it, they're gonna need to put into a car later on today, and they have it already here.
In the cage up front means that if there is an accident, heaven forbid, things are not gonna go flying forward and injure the driver.
It's a pretty cool setup, something that I'd like to have when I work on my car.
While we're on our way to the second stop, let's talk about how customers interact with Tesla service.
There are two ways to go about it.
Either you can pop open your Tesla app and tell them what sort of service you want, and they'll send a technician out to you, or you can bring your car in if you want.
Or if there's a very serious issue that the car has detected itself.
This is a connected The vehicle with a lot of sensors on board, the vehicle can reach out the Tesla automatically and let the automaker know what sort of problems is having.
And then Tesla will reach out to you for bringing your car in for service.
So we're almost at that second stop.
So let's hop out and see what sort of fix we've got lined up.
Accessible mobile service goes wherever your car happens to be, which is why our first thought was residential.
But our second stuff of the day is that a place of business, even for an involve fix, like taking the whole dashboard apart for an airbag recall replacement.
In fact, Tesla tells us that 30% of the Takada airbag recalls are handled by its mobile service division.
So that's the second car good as new.
Let's pack it on up and head on to our third and final stop of the day.
Not every stop is a fix or maintenance.
sometimes they're making aesthetic changes to a customer's car like adding this carbon fiber spoiler to this model three performance, it really sets off the look of the car.
So that's our third vehicle sorted let's head on back to [INAUDIBLE] Of course you can't handle every repair out in the field.
That's why Tesla mobile service fleet is backed up by regional service centers like this one here.
So this has been your look at how Tesla Motors handles repairs and service on its owners' cars.
Be sure to check us out over on the roadshow.com for even more electric vehicle news and reviews of electric cars like this Model 3 here
Tesla Model S Long Range pulls further ahead of the EV pack
Tesla Arcade just made in-car gaming way more fun
Sliding around in Teslas at the company's Alaska proving ground
Tesla Model 3 Performance lives up to its name, but still falls...
5 Tesla-fighting EVs at the 2018 Geneva Motor Show
Tesla Model 3 Long Range is great but not quite perfect
Tesla's biggest moments of 2017
Tesla's new Model X is still a car from the future
2017 Tesla Model X: Deep Dive
Watch Elon Musk unveil the first production Tesla Model 3