Update fail causes Uconnect to experience endless reboots

Oh, you actually wanted to use that backup camera? Whoopsie!

Andrew Krok Reviews Editor / Cars
Cars are Andrew's jam, as is strawberry. After spending years as a regular ol' car fanatic, he started working his way through the echelons of the automotive industry, starting out as social-media director of a small European-focused garage outside of Chicago. From there, he moved to the editorial side, penning several written features in Total 911 Magazine before becoming a full-time auto writer, first for a local Chicago outlet and then for CNET Cars.
Andrew Krok
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To borrow a phrase from Old New Top Gear, "That's not gone well."


Over-the-air updates are convenient, because you can receive updates to your car's hardware without visiting the dealer. They can also be horrifically inconvenient, as evidenced by a recent screw-up.

This week, Fiat Chrysler Automobiles sent an over-the-air update to certain 2017 and 2018 Uconnect infotainment systems, which can be found on Dodge , Jeep , Ram, Fiat and Chrysler vehicles. While that might seem well and good, the update apparently went wrong and forced many infotainment systems into an endless bootloop, where the screen restarts every minute or so.

Sound annoying? Sure does! Owners took to Twitter to gripe. Uconnect's customer support also sent out a tweet of acknowledgement, promising both an investigation and a resolution, albeit without a specific timeline:

As you might expect when a company admits an error, that tweet's ratio is... not great.

While losing the ability to listen to SiriusXM Turbo might feel like a first world problem, Uconnect's tendrils reach well beyond the radio. The system is also responsible for managing climate settings, setting the seat heater and accessing the backup camera. Thus, owners aren't missing out on audio so much as they are missing out on half the vehicle's features, some of which are rather important. 

For what it's worth, though, it doesn't appear to be affecting every single new Uconnect system. Roadshow has a Fiat Chrysler press car currently in our possession, and the system is working fine. But the bootloop is an issue for a fellow auto writer with a different FCA vehicle. Hmm.

You don't drive the 2018 Dodge Demon, you survive it

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