X

Tesla Model 3 EVs shipped to China with outdated Autopilot system

Tesla acknowledged reports that cars actually don't feature the latest Autopilot hardware in China and promised a remedy as soon as possible.

Tesla Model 3 deliveries in China
Enlarge Image
Tesla Model 3 deliveries in China

Not the best way to build trust with new buyers.

Twitter

Tesla Model 3 customers in China aren't delighted after finding out their new electric cars do not feature previously promised Autopilot hardware.

Nikkei first reported on the issue on Wednesday, which cited numerous customers on social media claiming their Model 3 included Autopilot hardware 2.5, and not the most recent hardware 3.0. Those who pre-ordered cars said hardware 3.0 was supposed to be included with the purchase.

However, the outdated system, last seen in Tesla vehicles built before April 2019, was installed instead. The latest hardware includes Tesla's own chip that helps Autopilot recognize traffic lights and cones to maneuver through highway traffic better. It is not the promised full self-driving upgrade Tesla says is on the way.

Tesla's Model 3 simplifies the EV

See all photos

While the report continued to surface, Tesla took to Chinese social media channel Weibo to issue a statement on the outdated hardware. It said a supply-chain disruption was to blame for the installation of hardware 2.5 and declared all customers will receive hardware 3.0 as soon as possible.

Tesla's local Shanghai factory went offline in February as the coronavirus spread throughout the country, though it still seems odd noting all Teslas made since April 2019 feature hardware 3.0. Tesla did not immediately respond to Roadshow's request for comment.

It's also unclear what kind of timeframe customers will face to have the latest hardware installed, but continued coronavirus risk likely remains a hurdle.

Watch this: Tesla Model 3: Let's play a game

Originally published March 5.

Sean Szymkowski
It all started with Gran Turismo. From those early PlayStation days, Sean was drawn to anything with four wheels. Prior to joining the Roadshow team, he was a freelance contributor for Motor Authority, The Car Connection and Green Car Reports. As for what's in the garage, Sean owns a 2016 Chevrolet SS, and yes, it has Holden badges.
Sean Szymkowski
It all started with Gran Turismo. From those early PlayStation days, Sean was drawn to anything with four wheels. Prior to joining the Roadshow team, he was a freelance contributor for Motor Authority, The Car Connection and Green Car Reports. As for what's in the garage, Sean owns a 2016 Chevrolet SS, and yes, it has Holden badges.

Article updated on March 6, 2020 at 9:02 AM PST

Our Experts

Written by 
Sean Szymkowski
CNET staff -- not advertisers, partners or business interests -- determine how we review the products and services we cover. If you buy through our links, we may get paid. Reviews ethics statement
Sean Szymkowski
It all started with Gran Turismo. From those early PlayStation days, Sean was drawn to anything with four wheels. Prior to joining the Roadshow team, he was a freelance contributor for Motor Authority, The Car Connection and Green Car Reports. As for what's in the garage, Sean owns a 2016 Chevrolet SS, and yes, it has Holden badges.
Why You Can Trust CNET
174175176177178179180+
Experts Interviewed
030405060708091011121314+
Companies Reviewed
108109110111112113+
Products Reviewed

We thoroughly evaluate each company and product we review and ensure our stories meet our high editorial standards.