CNET también está disponible en español.

Ir a español

Don't show this again

Whirlpool WFW92HEFU review: Bonus features can't quite save this boring washing machine

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
Compare These

The Good Whirlpool's $1,349 WFW92HEFU washing machine has a feature that tumbles your clothes if you forget to take them out of the washer right away, as well as a soap reservoir good for up to a dozen loads of laundry.

The Bad You have to crouch down to read the display options and its various musical tones are a little annoying. The WFW92HEFU isn't an excellent stain remover, either.

The Bottom Line The Whirlpool WFW92HEFU is a middle-of-the-road washer made more interesting by its tumble feature and soap reservoir. Ultimately, though, the value isn't there.

6.5 Overall
  • Design 6
  • Usability 5
  • Features 7
  • Performance 7

You could do a lot worse than the $1,349 Whirlpool WFW92HEFU washing machine, on sale at Home Depot right now for $1,124.10. At the same time, this high-end front-loader doesn't exactly inspire.

It has a standard-size tub capacity and a predictable design. Its display panel also leaves a lot to be desired -- its many musical tones are annoying, the options are difficult to read without hunching over and many of the buttons are on a slight delay. Press an option and expect to wait a beat before it actually responds.

The WFW92HEFU is a decent performer, but it didn't stand out -- especially when you look at Electrolux's impressive $1,099 EFLS617S. A couple of neat features do help make this Whirlpool washer slightly more interesting. FanFresh will tumble your clothes when you forget to move them to the dryer and the included Load & Go reservoir auto-dispenses detergent for you. Whirlpool's WFW92HEFU is a reasonable option in this upper price tier-- especially if you regularly forget to switch out your laundry -- but I'd consider the competition before buying.

High-end-ish

At $1,349, Whirlpool's WFW92HEFU is a luxury appliance. It isn't the most expensive front-loader we've ever tested -- that honor goes to LG's $1,500 WM5000HVA -- but it's still very pricey.

Since it's a high-end model, you expect it to get a lot right. Otherwise, you've spent a good chunk of your paycheck on something that doesn't deliver on value, and who wants that? Unfortunately, the WFW92HEFU falls into this camp as far as design and usability goes.

Many washers sound melodic tones when you select cleaning cycles, options and other features. The WFW92HEFU has way too many different tones, taking it from something useful that confirms you've successfully selected an option to sensory overload. Fortunately, you can disable the sounds if they annoy you too; just press and hold the Cycle Signal button for 3 seconds.

The washer options, particularly the ones on the right side of the display, are difficult to read when standing. I had to lean down until I was eye-level with the display to see the Wash Temp, Spin, Soil, Pre-soak and other features clearly. Some of the buttons aren't as responsive as I'd like, either, so expect to wait a moment before they respond.

The WFW92HEFU's design is also fairly basic for the price. This model has a light gray metallic diamond steel finish, but Whirlpool also offers three other color options for varying prices. The black finish also costs $1,349, the darker gray chrome shadow finish costs $1,299 and the White finish costs $1,199.

Take a peek at the WFW92HEFU's specs versus comparable front-loaders:

Comparing washing machines

Whirlpool WFW92HEFU Electrolux EFLS617S Whirlpool WFW87HEDW Samsung WF457ARGSWR
Price $1,349 $1,099 $1,199 $1,499
Color finish Diamond steel, black (also for $1,349), chrome shadow (for $1,299), white (for $1,199) White, titanium (for $1,199) Chrome shadow, white (for $1,099) Black stainless, white (for $1,399)
Capacity 4.5 cubic feet 4.4 cubic feet 4.3 cubic feet 5.0 cubic feet
# of cycles 12 9 10 21
Energy consumption 89 kWh/year 85 kWh/year 109 kWh/year 148 kWh/year
Dimensions (width, height, depth) 27 x 39.75 x 33.31 inches 27 x 38 x 31.5 inches 27 x 38.75 x 33.13 inches 27 inches x 39 inches x 34 inches
Warranty 1 year, limited 1 year, limited 1 year, limited 1 year, limited
Voltage rating 120V; 60Hz 120V; 60Hz 120V; 60Hz 120V; 60Hz
App No No No Yes, Android and iPhone

While this Whirlpool washer has pretty basic specs, it also has a couple of interesting features: FanFresh and Load & Go.

FanFresh is an option you can select on the display that will tumble your clothes for up to 12 hours. I often forget to switch my laundry from the washer to the dryer, so FanFresh would really come in handy.

Load & Go is a reservoir system that comes with the WFW92HEFU. Make sure the removable blue Load & Go insert is installed where you add detergent and simply open the lid on the top and fill it with liquid detergent. This washer relies on sensors designed to auto-distribute the right amount of soap for as many as 12 washes (that's if you're washing a standard 8-pound load of laundry).

Load & Go is available on select high-end Whirlpool washers and some other manufacturers offer a similar feature. GE's $1,200 top-load GTW860SPJMC, for instance, comes with SmartDispense technology, which does roughly the same things as Whirlpool's Load & Go.

Best Washing Machines for 2018

See All

This week on CNET News