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T-Mobile Shadow review: T-Mobile Shadow

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The Good The T-Mobile Shadow offers a fresh take on Windows Mobile smartphones, with a sleek slider design and interface. The entry-level device also has an affordable price tag and features a beautiful display; Bluetooth and Wi-Fi; a 2-megapixel camera; and various messaging capabilities.

The Bad The call quality of the Shadow could be better, particularly the speakerphone. The navigation wheel is slippery, and performance can be sluggish when numerous apps are in use.

The Bottom Line For the young professionals who have outgrown their cell phone but aren't quite ready for a business-centric device, the T-Mobile Shadow offers a nice compromise, as the entry-level smartphone brings the capabilities of a Windows Mobile smartphone into a fresh and affordable package.

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7.0 Overall
  • Design 7
  • Features 7
  • Performance 7

We know that smartphones are gaining in popularity, but there's still a general perception that smartphones are business-only devices. Well, it seems a number of cell phone manufacturers and carriers are trying to beat that stigma by releasing user-friendly, versatile, and affordable smartphones. We saw it with the Palm Centro for Sprint, and now we've got the T-Mobile Shadow. Positioned somewhere between the T-Mobile Sidekick family and the T-Mobile Dash, the Shadow (made by HTC) is for customers looking to make the jump from a regular cell phone to a more full-featured handset that can keep up with their social and professional lives without being too serious.

The entry-level Shadow offers a fun, fresh design and interface that doesn't scream, "I'm all business," while still offering the robust messaging capabilities and productivity tools of a Windows Mobile 6 device. That said, there are some design quirks, and call quality could be slightly better. Still, if you're looking to make the plunge into the world of smartphones and you're too old for the Sidekick, the Shadow is a good place to start. The T-Mobile Shadow will be available starting October 31 for $149.99 with a two-year contract and voice and data plan, or $199.99 with a two-year contract with a voice plan.

The T-Mobile Shadow is one of those mobiles that just demands your attention because of its sleek design. For one thing, it's got a nice, trim frame, measuring 4 inches tall by 2 inches wide by 0.6 inch deep and weighing 5.3 ounces. The slider phone is super light, so it's comfortable to hold during phone calls and won't take up too much room in a pants pocket or bag. It also has that soft-touch finish that we like, since it makes the handset easier to grip. Another reason for the attraction of the Shadow is that it comes in two fresh colors: copper or sage. Honestly, if you didn't know any better, you wouldn't even know this was a smartphone since it has such a hip styling, rather than the more serious, business-appropriate look of some devices like the T-Mobile Dash. We certainly think it does a lot for T-Mobile's goal of attracting a broader, consumer audience.

The T-Mobile Shadow is one slick and compact smartphone. Here it is next to the Sony Ericsson P1i.

Now, while all the aforementioned design details are great, your eyes are bound to gravitate to the T-Mobile Shadow's 2.6-inch, QVGA display--so nice and shiny. It shows 65,000 colors at a 320x240-pixel resolution, and overall, it's a beautiful display. We will say that if you're reading the Shadow's screen at close proximity, text can look slightly pixelated. Unfortunately, it's also not a touch screen and tends to hold smudges and fingerprints. Still, T-Mobile's customized Home screen looks nice with the bubbly icons and bright colors. If you're more of a traditionalist, you can switch back to the standard Windows Mobile home screen under the Settings menu, where you also have the option of changing the theme, background image, font size, and more.

Below the display, you'll find the standard navigation array with an extra twist. You get two soft keys, a shortcut to the Home page, a back button, Talk and End keys, and a navigation toggle with a central select button. Now, the twist is that the toggle actually spins like a wheel, so not only can you press the control up, down, left, and right, you can also turn it clockwise or counterclockwise for faster scrolling. We found the navigation wheel to be interesting. The concept is a good one, but we found the control to be a bit slick and had a hard time getting a good grip on it; consequently, the scrolling motion was more jerky than fluid.

The Shadow features a navigation wheel that you can turn clockwise or counterclockwise for scrolling through menus, but we thought it was a bit slippery.

To expose the alphanumeric keypad, just slide up the Shadow's front cover. The gliding motion is smooth, and the screen locks into place firmly. As for the dialpad, the 20-button QWERTY keyboard resembles the ones found on the Samsung Blast and RIM BlackBerry Pearl. In fact, the T-Mobile Shadow uses Research in Motion's SureType hardware (though not the software), so there are two letters per key where you can input text by multipress or XT9 method. The numbers are highlighted in white for easier visibility, and the buttons are large and have some texture for a better typing experience.

Just slide up the front cover to expose the T-Mobile Shadow's 20-button QWERTY keyboard.

On the left side, you have a volume rocker, a mini USB/headset port, and a microSD expansion slot. We found the latter pretty problematic since it's set deep within the phone, so inserting and taking out the microSD card requires some work. Having nails helps, but we had to resort to using a paper clip. The right side holds a customizable shortcut button and the camera activation key, while the camera lens is located on the back, but there's no flash or self-portrait mirror.

The T-Mobile Shadow comes packaged with an AC adapter, a USB cable, a wired headset, a leather carrying case, a software CD, and reference material. For more add-ons, please check out our cell phone accessories, ringtones, and help page.

As we mentioned earlier, T-Mobile is really pitching the T-Mobile Shadow as a handset for those who want a mobile with a bit more functionality than a regular cell phone but don't necessarily need the all of a corporate-centric smartphone. In fact, the carrier is barely promoting the fact that this is a Windows Mobile 6 device, concentrating more on the phone and connectivity functions.

Since the Shadow is first and foremost a phone, we'll start with the voice features. The quad band offers world roaming, a speakerphone, voice-activated dialing, text and multimedia messaging, and support for T-Mobile's MyFaves service, among other things. In case you're not familiar with it, MyFaves gives you unlimited calling to five contacts, regardless of carrier. Plans start at $39.99 per month, and the service is prominently featured on the Home screen of the Shadow. The address book is only limited by the available memory, and there's room in each entry for multiple numbers, e-mail and IM handles, home and work addresses, and all the other standard information. For caller ID purposes, you can assign a contact a photo, a group ID, or one of 32 polyphonic ringtones.

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