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T-Mobile 768 review: Makes good calls, but expect nothing more

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MSRP: $72.00

The Good The T-Mobile 768 offers good call quality, and doesn't cost very much.

The Bad The handset has a mediocre camera and a low-resolution display that's hard to see in sunlight.

The Bottom Line The T-Mobile 768 is a good option for those with modest needs and budgets, but don't expect anything more than making calls.

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5.7 Overall
  • Design 6
  • Features 5
  • Performance 6

In the age of the smartphone the race to find the perfect device largely centers on blisteringly fast data speeds, big beautiful screens, and more apps than you can shake a reasonably large stick at.

The T-Mobile 768 offers none of those things. It's an incredibly basic $72 (sans contract) flip phone that makes calls and sends text messages. That isn't necessarily a bad thing: clear call quality and a compact size set this humble device up to be a fine option for anyone on a budget and who doesn't mind using an old-school keypad. Beyond communication, there are more features packed into the 768's humble frame, but they're trapped behind a kludgy interface.


At first blush, there isn't very much going on here. A simple dark-blue band separates the 2-megapixel camera from the rest of the black body. The phone's textured underside is appreciably grippy, staying put on most surfaces and comfortable to hold. The phone is light enough at 3.45 ounces, just over 2 inches wide, 4 inches tall (when shut) and just 0.69 inch thick -- it'll disappear into your pocket or bag. The hinge is pretty sturdy, and the phone feels nice and rigid in the hand. It also slaps shut suddenly and authoritatively with a satisfying clack, though I'd recommend being a bit gentler -- your fingers will thank you.

Volume controls and a dedicated camera button run along either side of the phone. Press any of those buttons on the side and the external display lights up, offering up the current time and icons for things like missed text messages and calls, the phone's battery level, or your network connectivity status. It also serves as a caller ID.

The T-Mobile 768 keeps things simple with a traditional keypad and clamshell design. Josh Miller/CNET

Crack the 768 open, and there still isn't much to write home about. The 2.4-inch, 320x240-pixel-resolution screen is dismal in the era of the Retina Display, but perfectly functional here. Glare becomes problematic in direct light and color accuracy is a bit poor, but there's very little chance you'll be using this screen for anything other than reading or writing text, which remains crisp and clear.

The phone's four-way directional pad is smooth and a bit slippery to the touch, but plenty accurate for navigating the phone's menus. These consist of a 3x3 grid of icons that give you access to things like messaging, tools, and phone settings. This sort of menu system was commonplace five to 10 years ago, but it feels positively labyrinthine nowadays.

The alphanumeric keypad is backlit, and serviceable. The buttons have infinitesimally small bumps so you can technically dial by feel, but it's ultimately just a flat, featureless pad. I'll admit I've been spoiled by spacious keyboards and predictive-text apps like SwiftKey, but the typing experience on the phone's narrow keyboard feels a bit miserable, especially in my admittedly large hands. But if you're still accustomed to early-2000s-style T9 texting, you'll be right at home here. Of note: the predictive text function is a bit hidden. While you're composing a message you'll need to hold down the pound key to activate a "Smart" typing mode -- pretty easy to miss if you don't check the manual.

The keypad is alluring, in its own way. A shame that typing on it isn't all that great. Josh Miller/CNET

The keypad is actually kind of pretty, though. The black panel and silver accents catch the light just so, evoking a whiff of the same sort of gadget lust I remember feeling for the Motorola Razr and its successors, circa 2007. And those were good times, weren't they?


That the T-Mobile 768 kind of, sort of manages to hold its own against Motorola's venerable flip phone is...admirable, if we're going to hold ourselves to 2007 standards. The 768's address book offers room for up to 1,000 contacts, each with multiple contact numbers and email addresses, a photo, and their own ringtone, including audio files you've saved to the phone. The phone packs a meager 30MB of onboard storage, but offers support for up to 32GB of expandable storage via a microSD slot under the phone's backplate. That's pretty awesome, actually, with plenty of room for music and the like. The built-in FM radio tuner also works rather well, and while I rarely listen to terrestrial radio it's certainly a satisfying addition here.

This old-school grid of icons gives way to lists you'll need to scroll through. Josh Miller/CNET

The phone offers 3G connectivity, and the Opera Mini browser makes surfing the watered-down WAP Web decidedly less painful. You're restricted to mobile sites and much of the "real" Internet remains off-limits, though I did spend some time on text-heavy sites like Wikipedia. You can send and receive emails, with support for POP3 and IMAP -- if you have a Yahoo, AOL, Hotmail, or Gmail account, you can simply enter your login information and be ready to go. The phone doesn't support instant messaging, but after composing text and email messages on the phone, the thought of having a real-time conversation on its alphanumeric keypad just sent a shiver up my spine.

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