Konica Minolta PagePro 1350W
Pages take a C-shaped path through the machine to appear atop an output tray that's overrated to hold 100 sheets; but pages spill over the edge after only 10 pages. The buckling of the sheets as they spool out of the printer seems to reduce the output tray's capacity. Otherwise, our test prints flowed smoothly, without excessive paper jams. Unfortunately, when it does jam, you must take out the toner cartridge to remove any paper stuck in the works. But we subjected this printer to extra torture tests, such as feeding it damp onionskin paper, before it jammed.
The Konica Minolta PagePro 1350W has a zippy 21-page-per-minute (ppm) engine that produces 1,200x1,200dpi grayscale documents and supports GDI page description, which means that Mac and Linux users need not apply. Designed to work with Windows 98 (and later) machines, this model comes with USB 1.1 and old-fashioned IEEE 1284 parallel ports.
The printer software includes an always-on monitor that provides concise and useful messages about the print process. Although the 1350W doesn't have a built-in duplexer for double-sided printing, you can print n-up and two-sided booklets using options in the printer driver. After printing the first side of a page, the printer software pauses while you follow printed instructions for orienting the pages to print on the other side of a sheet. If you must regularly print on two sides of a sheet of paper, take a look at the pricier HP LaserJet 1320.
This printer also managed to crank out its test pages without making a fuss; it's one of the quietest printers we've seen. Certainly, it revs up its engine and fans as it cycles through the printing process, but even sitting on a cheap, laminated IKEA desk, the engines ran so quietly, they couldn't be heard during a phone conversation.
As for print quality, the test text was crisp and clear, not prone to looking blobby at lower point sizes. In our graphics samples, solid expanses of black came out without banding, and line art was of high quality overall. High-resolution grayscale digital photographs printed through Windows XP's Printer wizard, however, showed some linear artifacts that marred the image quality.
|Black graphics speed||Black text speed|
|Graphics quality||Text quality|
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Performance analysis written by CNET Labs project leader Dong Van Ngo.Konica Minolta provides a one-year exchange warranty with both e-mail and toll-free telephone support. Phone support hours for the Konica Minolta PagePro 1350W vary based on the day of the week: between 7 a.m. and 7 p.m. CT on weekdays, from 9 a.m. to 6 p.m. on Saturdays, and from noon till 6 p.m. on Sundays. During our test calls, wait times were less than five minutes even at peak hours.
Konica Minolta's Web site offers solid customer service and support options for this printer, including an extensive searchable knowledge base, driver downloads, documentation, and tutorials. The online offerings are a few clicks away from the Konica Minolta home page and are easy to navigate and use.