HP Photosmart Premium TouchSmart Web All-in-One (C309n) review: HP Photosmart Premium TouchSmart Web All-in-One (C309n)

Using the onscreen Wireless Setup Wizard, we were able to connect the printer through our protected network and took off browsing in less than 10 minutes. The "Get More" button took us directly to the store, which also offers the ability to rate each app with 1-through-5 stars and even add comments for other potential users. Unfortunately, we found many of the existing applications to be gimmicky, especially all the children's printables and HP Games and Crafts. In addition, the apps that have the potential to serve a quick function are marred by long load times and too many submenu layers. For example, the Google Maps app is an intriguing idea that could save time, but the touch-screen delays and irritatingly small virtual keyboard kept us in hunt-and-peck purgatory for so long that we began longing for the convenience of a simple keyboard and mouse for navigation.

Another example is the Fandango Ticket function. We assumed that the process would be as simple as using the kiosks offered in actual theaters, but we grew impatient again; searching for movies and the corresponding show times in the proper theater is hard enough to do online without waiting for a tiny map and listing to show up on a 4.33-inch screen. It seems like this technology should have been posed as a proof of concept instead of a pragmatic addition to the home printer, which is sentiment we feel about some other touch-screen devices, too. To HP, we pose this question: why should we suffer through all the hunting and pecking on a 4.33-inch screen when we have a 20-inch monitor, a full keyboard, and a mouse taunting us immediately next to the printer itself?

To prove our point, we performed an anecdotal field test, pitting the Photosmart Premium TouchSmart Web against a standard desktop computer in a race to see which device could locate and print out a Google map faster. Not surprisingly, it took only 21.4 seconds to pull up a browser on our desktop, head over to Google maps, type in the address and click "print." On the other hand, getting the same map directly on the Photosmart printer took 1.27 minutes from the home screen to wait for the printer to connect to the Internet, type in the address using the virtual keyboard, hit print, choose between landscape, portrait, or square, and hit "print." On top of all that, the lag we mentioned earlier resulted in duplicate letters and mistakes that required correction and subsequently, more time.

The applications are further marred by missing features. For example, the Google Maps app can't show driving directions, location history, or autocomplete words--all of which would cut down on access times. Our final complaint is that the applications have a tendency to freeze up mid-function, similar to what happens with the iPhone. As a result, the only way to get the printer running again is to restart the printer, which usually takes a few minutes to connect to the Internet and reload the homepage, depending on how many favorite applications you added to the screen.

The Photosmart Premium TouchSmart Web excels in printing speed, beating out the other four competitors in our text speed test at an impressive 8.19 pages per minute. The printer did equally well in the other tests (graphics, photo, and presentation), but not quite at the top of its class. The Officejet Pro 8500 we keep raving about actually prints faster than the TouchSmart Web in three out of the four tests, with the exception of the photo speed benchmark that ends up about the same.

Printer performance (pages per minute)
(Longer bars indicate better performance)
Presentation Speed   
Photo Speed (1 Sheet)  
Color Graphics Speed   
Text Speed   
HP Officejet Pro 8500 Wireless
HP Photosmart Premium TouchSmart Web
Lexmark Platinum Pro 905
Epson Artisan 800
Canon PIXMA MX860
Brother MFC-990CW

The TouchSmart Web's print quality is pleasing overall. Black text appears sharp and richly formed, which is to be expected of a $400 printer. Color photo prints are decent as well--not the best we've seen but the colors look pretty good; they aren't a bit on the dull side, with very subtle graininess in the color blocks. Regardless, we're well satisfied with the intricate details and the way the color popped in our graphics test. Fine lines in our photo snapshots are slightly more defined than with the Officejet 8500 Pro, but that's certainly not enough to justify spending the extra $120 by itself; anyone other than hardcore photo hobbyist will have difficulty recognizing the differences.

Service and Support
The Photosmart Premium TouchSmart Web printer is backed by HP's exclusive enhanced support services that offer a dedicated toll-free number, TouchSmart Web expert help, and a one-year warranty that guarantees repairs with "Next Day Business Turn Around," offering brand-new replacement units for the first 30 days after purchase. In addition, HP offers an added Accidental Damage Protection and a Pick-Up-and-Return program that sends an authorized courier to pick up your failed equipment and deliver it directly to an HP-designated repair facility. You can find more warranty information by visiting the HP Support Web site, which also features online classes, FAQs, driver downloads, troubleshooting tips, as well as a new shopping buddy that puts you in a chat room with an HP sales rep to answer your questions before you buy.

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