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HP Photosmart Premium TouchSmart Web All-in-One (C309n) review: HP Photosmart Premium TouchSmart Web All-in-One (C309n)

HP Photosmart Premium TouchSmart Web All-in-One (C309n)

Justin Yu Associate Editor / Reviews - Printers and peripherals
Justin Yu covered headphones and peripherals for CNET.
Justin Yu
9 min read

Although HP and Lexmark both released touch-screen printers at the same time, we have to credit HP for being the first to bring one to the consumer space, with the Photosmart Premium TouchSmart Web. The printer connects directly to the Web through a wired or wireless connection without the need for a PC, and you can customize the LCD's home screen with shortcut apps designed for productivity, fun, and utility. Additionally, the printer itself continues HP's legacy of excellent-quality document and photo prints at snappy speeds. These all make for a superb multifunction printer, but the $399 price tag is just too much of a premium for a touch screen that actually takes away from the printer's usability. We might feel differently if HP had included additional hard buttons to complement the screen, but as it stands, you can get a better touch screen, similar performance scores, and a more forgiving price tag on the HP Officejet Pro 8500 Wireless.


HP Photosmart Premium TouchSmart Web All-in-One (C309n)

The Good

Printer ships in recyclable bags; new design reflects modern aesthetic; comprehensive driver features; separate photo and paper trays automatically pick the right size for the job.

The Bad

Onscreen apps take a long time to access and feel gimmicky; lacks autodocument feeder; slow response from touch screen; applications have a tendency to freeze up; small scanner bed.

The Bottom Line

Aside from the never-ending name, the HP Photosmart Premium TouchSmart Web All-in-One Printer looks good and prints high-quality photos at competitive speeds. We also appreciate the effort put into the downloadable applications for the interactive touch screen, but the innovation is offset by a hefty price tag. Unless Web connectivity and touch screens are a top priority, we recommend checking out HP's other multifunction printers, which still offer high performance but at a much lower cost.

Design and Features

Recyclable storage bags are included with printer.

There's no doubt that HP went to great lengths to improve on the design of its newest Photosmart. The Premium TouchSmart Web looks drastically different from the older models, with a streamlined flair and rounded edges all the way around the printer. The smooth lines, matte-black and silver finish, and lattice design on the top cover all complement the bright 4.33-inch touch-screen control panel, and the main body is compact (18 inches wide by 19.3 inches long by 7.7 inches deep) to easily fit into any work space. The rear sticks out a bit, because of the removable autoduplexer, which lets you save money and help out the environment by printing on both sides of a single sheet of paper. The printer is also short compared with other multifunction devices since it lacks an autodocument feeder (ADF), meaning you have to manually load each individual document into the scanner by hand. We're not sure why HP decided to omit this standard all-in-one feature, especially since all the other multifunction printers in its Photosmart line have one built in.

The front of the printer is bare except for a silver cutout in the center console that houses the 4.33-inch touch screen. The lone power button sits by itself on the right side and to the left you'll find two small LEDs that indicate the status of your wireless and Bluetooth connections. There's also a small media card reader and Pictbridge USB port protected by a clear plastic sliding cover directly underneath the swivel display. The back of the printer features the autoduplexer, power port, Ethernet port, a USB port, and two phone jacks for the fax machine (the functionality of which also takes a hit at the hands of the disappearing ADF).

We've been begging HP to reinstate the dual paper input tray we first saw featured on last year's Photosmart C8180, and HP finally delivered on the Photosmart Premium TouchSmart Web. The input feeder has two separate trays: one for up to 20 sheets of 4-inch-by-6-inch photo paper and another underneath for 100 sheets of standard 8.5-inch-by-11-inch letter-size paper. A small plastic arm also extends out from the tray to corral outbound prints. The printer handles the paper well, and we didn't experience any jams, but we do take issue with the clear plastic photo tray cover that inevitably hits the bottom of the display every time you replenish the stack. On top of that, the flimsy piece that holds the cover open is too weak to support the weight, forcing you to use two hands just to refill paper. It's a minor annoyance, but a mechanical error on HP's part nonetheless.

The printer uses five standard HP model No. 564 ink cartridges for black, photo black, cyan, magenta, and yellow, each with its own dedicated slot under the hood. The standard cartridges cost $10, but we'll use the XL high-capacity option for our cost-per-page calculation to measure the best deal you can get from HP. The XL colored inks cost $18 apiece and, according to HP, they'll yield 750 color pages, while the XL black replacement cartridge costs $35 for 800 yields. By our calculations, a page of color will cost you 2.4 cents, and a page of black strangely costs double at 4.3 cents. Again, you can save more money on consumables with the HP Officejet Pro 8500 Wireless, which will cost you 1.6 cents per page for black-only ink and 1.9 cents per color.

The touch screen looks unsurprisingly similar to the face of an iPhone in a landscape orientation. The screen is roughly the same size (iPhone is 4.5 inches; this one is 4.3 inches), and you can also adjust the display up and down to find your best viewing angle. The home screen is the first thing you'll see when the printer is on. It consists of a set of scrollable icons for your favorite applications as well as four shortcut buttons at the bottom for photo printing, copy, scan, and fax. You can drag your finger across the list of apps, delete ones you don't use, or download any apps from the growing list in the HP App Studio. The screen itself works well, but it's just not as quick or responsive as the Apple iPhone. We noticed a significant lag in between the time we hit a button and when it actually registered and took action, which becomes an exercise in patience, especially when you have to comb through several submenus to get to the desired function.

All of the extra applications are free and broken down into categories within the App Store: entertainment, home, kids, news/blogs, photo, and tickets. Each one promises to streamline the printing experience by offering shortcuts to your favorite coupons, news articles, weather reports, recipes, etc. Another convenient feature is that you don't need to pair your printer up with a base computer to access these features; you can connect it to the Internet via a wired Ethernet connection or a wireless 802.11n and download all the apps you want directly from the display. All of the apps are free, and HP tells us that it plans to release a Software Development Kit (SDK) in the near future so that software engineers can design their own shortcut apps for the store. Again, we applaud HP for forging new ground, but we remain skeptical for now, considering the lack of enthusiasm for its desktop TouchSmart SDK efforts.

Using the onscreen Wireless Setup Wizard, we were able to connect the printer through our protected network and took off browsing in less than 10 minutes. The "Get More" button took us directly to the store, which also offers the ability to rate each app with 1-through-5 stars and even add comments for other potential users. Unfortunately, we found many of the existing applications to be gimmicky, especially all the children's printables and HP Games and Crafts. In addition, the apps that have the potential to serve a quick function are marred by long load times and too many submenu layers. For example, the Google Maps app is an intriguing idea that could save time, but the touch-screen delays and irritatingly small virtual keyboard kept us in hunt-and-peck purgatory for so long that we began longing for the convenience of a simple keyboard and mouse for navigation.

Another example is the Fandango Ticket function. We assumed that the process would be as simple as using the kiosks offered in actual theaters, but we grew impatient again; searching for movies and the corresponding show times in the proper theater is hard enough to do online without waiting for a tiny map and listing to show up on a 4.33-inch screen. It seems like this technology should have been posed as a proof of concept instead of a pragmatic addition to the home printer, which is sentiment we feel about some other touch-screen devices, too. To HP, we pose this question: why should we suffer through all the hunting and pecking on a 4.33-inch screen when we have a 20-inch monitor, a full keyboard, and a mouse taunting us immediately next to the printer itself?

To prove our point, we performed an anecdotal field test, pitting the Photosmart Premium TouchSmart Web against a standard desktop computer in a race to see which device could locate and print out a Google map faster. Not surprisingly, it took only 21.4 seconds to pull up a browser on our desktop, head over to Google maps, type in the address and click "print." On the other hand, getting the same map directly on the Photosmart printer took 1.27 minutes from the home screen to wait for the printer to connect to the Internet, type in the address using the virtual keyboard, hit print, choose between landscape, portrait, or square, and hit "print." On top of all that, the lag we mentioned earlier resulted in duplicate letters and mistakes that required correction and subsequently, more time.

The applications are further marred by missing features. For example, the Google Maps app can't show driving directions, location history, or autocomplete words--all of which would cut down on access times. Our final complaint is that the applications have a tendency to freeze up mid-function, similar to what happens with the iPhone. As a result, the only way to get the printer running again is to restart the printer, which usually takes a few minutes to connect to the Internet and reload the homepage, depending on how many favorite applications you added to the screen.

The Photosmart Premium TouchSmart Web excels in printing speed, beating out the other four competitors in our text speed test at an impressive 8.19 pages per minute. The printer did equally well in the other tests (graphics, photo, and presentation), but not quite at the top of its class. The Officejet Pro 8500 we keep raving about actually prints faster than the TouchSmart Web in three out of the four tests, with the exception of the photo speed benchmark that ends up about the same.

Printer performance (pages per minute)
(Longer bars indicate better performance)
Presentation Speed   
Photo Speed (1 Sheet)  
Color Graphics Speed   
Text Speed   
HP Officejet Pro 8500 Wireless
HP Photosmart Premium TouchSmart Web
Lexmark Platinum Pro 905
Epson Artisan 800
Canon PIXMA MX860
Brother MFC-990CW

The TouchSmart Web's print quality is pleasing overall. Black text appears sharp and richly formed, which is to be expected of a $400 printer. Color photo prints are decent as well--not the best we've seen but the colors look pretty good; they aren't a bit on the dull side, with very subtle graininess in the color blocks. Regardless, we're well satisfied with the intricate details and the way the color popped in our graphics test. Fine lines in our photo snapshots are slightly more defined than with the Officejet 8500 Pro, but that's certainly not enough to justify spending the extra $120 by itself; anyone other than hardcore photo hobbyist will have difficulty recognizing the differences.

Service and Support
The Photosmart Premium TouchSmart Web printer is backed by HP's exclusive enhanced support services that offer a dedicated toll-free number, TouchSmart Web expert help, and a one-year warranty that guarantees repairs with "Next Day Business Turn Around," offering brand-new replacement units for the first 30 days after purchase. In addition, HP offers an added Accidental Damage Protection and a Pick-Up-and-Return program that sends an authorized courier to pick up your failed equipment and deliver it directly to an HP-designated repair facility. You can find more warranty information by visiting the HP Support Web site, which also features online classes, FAQs, driver downloads, troubleshooting tips, as well as a new shopping buddy that puts you in a chat room with an HP sales rep to answer your questions before you buy.

Find out more about how we test printers.


HP Photosmart Premium TouchSmart Web All-in-One (C309n)

Score Breakdown

Design 7Features 6Performance 8Support 8