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HP designed the LaserJet 1012 for easy setup and use, but the company still has a little work to go in this area, especially when it comes to installation.
The compact LaserJet 1012 (which measures 14.6 inches wide, 9.1 inches deep, and 8.2 inches high and weighs 13 pounds) arrives with a toner/drum cartridge, a printer-media input tray, a printer-priority input tray, and a power cord--that's almost all of the hardware you'll need to get up and running; there's no USB cable, so you must purchase that separately. There are also printed instructions that clearly illustrate how to put the printer together. The installation CD includes a helpful user guide and a customization utility so that you can set network options and features, such as automatic duplex printing.
The printer is compatible with most Microsoft Windows programs (98, Me, 2000, XP, and XP 32-bit) and Mac programs (OS 9.1 and higher, OS X 10.1, and 10.2), but Linux users are out of luck.
Before installing the software, though, you'll want to disable any antivirus or firewall software running on your computer; Norton AntiVirus crashed the installation process on our Windows XP test machine. It would help if HP mentioned somewhere in the documentation the need to disable such background applications during installation. And confusingly, HP insists that you install its software before putting together the printer, but during installation, the software asks you how the printer is connected to your computer. We recommend unpacking and plugging in the printer first, then running the software.
The power button, awkwardly located in back of the printer with the power cord and the USB cable, would be easier to reach if it lived on the front or the side of the printer. After all, many SOHO users will want to squeeze this small printer into tight places.
Once it's up and running, the LaserJet 1012's useful features shine. A simple two-button control panel on the front of the printer lets you print a demonstration or configuration page, control manual-feed operations, or cancel a print job quickly. The three status lights (Attention, Ready, and Go) are also easy to read.
Most impressive, though, is the LaserJet 1012's range of software features. The software allows you to print watermarks, such as confidential or draft, on documents and allows N-up printing, which prints up to 16 thumbnails of pages on one sheet of paper. Using the manual paper feeder, Windows (but not Mac) users can print on both sides of the paper or print two-sided booklets. When printing double-sided documents, images appear onscreen to illustrate how to insert the paper the right way--a nice touch.
You can also tweak print quality by choosing the toner-saving EconoMode, which prints lighter but legible text and graphics. For crisper graphics, the FastRes 1200 option lets you increase the dots per inch (dpi) from 600 to 1,200, but we didn't see any significant print quality difference between these two options. A Web application toolbox, available for most versions of Windows (98, 2000, Me, and XP) and Mac (OS X 10.1 and 10.2), checks printer status, configures printer settings, and displays troubleshooting and online documentation.
This printer isn't designed for heavy use. You can't upgrade its 133MHz processor and 8MB of memory, and the maximum recommended monthly volume is 5,000 pages. The paper tray holds 150 sheets, the manual tray above it holds 10 sheets or envelopes, and the output tray on top of the printer holds 100 sheets.
The LaserJet 1012 performed quite well in CNET Labs tests, churning out 12.42 pages per minute (ppm) of text and 12.49ppm of mixed text and graphics; that's just a few pages off HP's 15ppm claim for the LaserJet 1012, and it's a hair faster than the LaserJet 1012's close competitor, the Samsung ML-1710. Printed text showed up sharp and professional-looking, although some 2-point-font letters looked blurry. Test graphics showed even shading with no banding.
It took just a few seconds for a document to reach the printer, and the noise level while printing was moderate but not distracting. The printer cartridge for the LaserJet 1012 costs $69.99, a typical price for printers in its class, but it yields only 2,000 pages, which results in a somewhat pricey per-page cost of 3.5 cents.
|Laser printer speed (personal and workgroup) (Longer bars indicate better performance)|
|Laser printer quality|
Support for the LaserJet 1012 continues in typical HP fashion, with the standard one-year limited warranty and toll-free phone support. HP also offers a progressive print-cartridge and hardware recycling program, as well as a trade-in program that lets you upgrade products while receiving the current value for your trade.
Free telephone support for the LaserJet 1012 printer is available 5 a.m. to 5 p.m., PT, Monday through Friday. A call to tech support found technicians easy to reach and knowledgeable. It would be helpful, though, if live support were available on weekends or later in the evening on weekdays.
The installation CD includes a user guide that is printable as an Acrobat PDF file. Illustrations and well-written text describe the printer's features and basic maintenance and offer troubleshooting tips. Online support at the HP Web site includes FAQs, service requests, user forums, and e-mail access to technicians.