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Frigidaire FPID2497RF review: Many unhappy returns: Frigidaire's dishwasher can't keep your dishes dirt free

The Frigidaire Professional FPID2497RF dishwasher can't seem to rid dishes of pesky dirt that just won't go away.

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Andrew Gebhart
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Andrew Gebhart

Senior Producer

Andrew loves writing about cool, futuristic technology. He's reviewed everything from vacuum cleaners to beer brewing robots in pursuit of the perfect smart home. He wants the smart home to make him feel powerful, and it's getting there.

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5 min read

I almost feel sorry for the Frigidaire Professional FPID2497RF dishwasher. It does a great job covering every inch of every dish with water and scraping off coffee, cheese and chili, even egg and wine stains. And we're pretty tough on our dishwashers when we test them, tasking them with cleaning 13 different types of food that's been sitting on our plates, bowls, glasses and silverware for 24 hours.

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5.7

Frigidaire FPID2497RF

The Good

The Frigidaire Professional FPID2497RF dishwasher is well-designed and easy to use with handy features like jets that spray deep into your water bottle. The main jets do a good job of scraping dirt off of your dishes and not missing many spots.

The Bad

The jets do get a lot of the dirt off initially, but the filter can't keep up, so if you don't scrape or rinse your dishes before loading them, you'll notice small bits of food sprinkled throughout. For $1,100, I wish this dishwasher had a third rack and a couple of unique extras.

The Bottom Line

If you're willing to rinse your dishes, the FPID2497RF is a fine machine, but it needs to be more than that to be worth the premium $1,100 price.

The Frigidaire gets almost all of the food we slather onto the dishes to come off, but the filter lets down the otherwise good design, so bulky foods mix into the water used to clean your dishes and end up spreading across the load.

Like I said, I almost feel sorry for the dishwasher because it does such a good job initially, and because the design of everything but the filter is appealing and effective. But the lofty $1,100 price erases any sympathy points I might have awarded this model. It's a competent machine with a nice design and a passable number of features and cycles, but I don't recommend it at its premium price.

The Frigidaire FPID2497RF brings class to your kitchen's most menial task

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Polished looks

Typical of Frigidaire's Professional line, the FPID2497RF features straight lines and an attractive stainless-steel finish that does well to resist smudges.

You can purchase the FPID2497RF from Lowe's, and Frigidaire's site will direct you to other retailers in your area. As with most large appliances, you can find it cheaper than the listed retail price. Currently, you can buy the FPID2497RF from Lowe's for $700.

Pull the handle and the display on the right side of the hidden control panel atop the dishwasher's door lights up.

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Pick your cycle and options, and the display will estimate the time it'll take.

Chris Monroe/CNET

On the left side of the panel, you can switch between the six main cycle options at a touch, then select from five options on the right to add extra dry time or increase the wash temperature. You can also save the cycle and options you use the most to the "My Favorite" button.

The cycles include standards such as a heavy, normal, and express wash, though Frigidaire calls the first one "Powerplus." The express cycle is aptly named "30-minute wash" and it does do a satisfactory job on more lightly soiled dishes in the shorter time span.

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The cycle options.

Chris Monroe/CNET

This Frigidaire doesn't have any unique cycles or extra options that we've found on other high end dishwashers. Both the GE PDT750SSFSS and the LG LDT9965BD distinguished between the normal cycle and an auto-sensing cycle. GE's dishwasher lets you run a cycle just on the upper or lower rack, and LG's similarly lets you run a half load and specify if you want an extra rinse.

Inside, the Frigidaire FPID2497RF again isn't missing anything egregious. The upper rack raises and lowers a couple of inches for added loading flexibility. The back two rows of tines on the bottom rack fold down so you can fit larger dishes. A couple of tines on the upper rack do the same.

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This Frigidaire's stem holders are well designed.

Chris Monroe/CNET

The FPID2497RF even has a couple of nice extras like well-designed wine glass stem holders that firmly clip your fragile glasses into place, and jets specifically meant to spray into tall bottles. The blue of those bottle jets and main jets at the bottom of the tub stand out in an appealing way from the otherwise understated gray of the inside of the tub and the racks.

Inside and out, the FPID2497RF looks good and has plenty of room for dishes. We fit our standard load of 10 place settings easily. The FPID2497RF claims it can hold 14 place settings and I believe that claim. But for $1,100, I wish it had a third rack for silverware and small dishes, or something else to help it stand out.

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The bottle wash jets flip up and let you clip your bottle to them.

Chris Monroe/CNET

Once you select your cycle and hit start, the display will prompt you to close the door (you need to have it open to control the dishwasher) and the FPID2497RF will kick into action at an appealingly quiet 47dB, according to its manufacturer rating. But the display turns off. The FPID2497RF stays pretty accurate to the time it predicts as you select your cycle and options, but I would have appreciated a countdown timer as the dishwasher runs.

Pesky dirt

When the dishwasher's finished, a blue light shines on the floor along with a traditional chime to subtly let you know your dishes are clean. At that point, if you've rinsed your dishes, you'll be pretty happy with the results. If you didn't do the extra preparation beforehand, the Frigidaire FPID2497RF will let you down.

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This wheel of water jets does a good job of reaching every corner of your dishes.

Chris Monroe/CNET

Frigidaire refers to the blue wheel of jets at the bottom of the dishwasher tub as Orbitpower wash technology. The wheel spins as the longer spray arm that holds it rotates, and those jets -- along with the spinning spray arm beneath the top rack and the one at the top of the tub shooting down -- do a great job of reaching into the nooks and corners of your dishes.

When we load our dishes for testing, we follow the manufacturer's recommended loading pattern and make sure to give the dishwasher a fighting chance by avoiding any nesting dishes. Even so, the plates didn't have a lot of room between them and the spoons and forks in particularly were grouped tightly. But we didn't find many spots that the FPID2497RF outright missed in any of our tests.

However, the average cleaning scores of the FPID2497RF weren't impressive.

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Redeposit hurt the cleaning scores, and water marks hurt the dry score.

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The jets do a good job of getting dirt off of the dishes, but the filter doesn't do its part to keep dirt off. Redeposit is a problem for the FPID2497RF; we found bits of spinach, noodles, and chili spread across many dishes, even ones that weren't covered in those foods initially. Again, we're deliberately hard on our dishes and they're slathered with enough food to put stress on even the best filter. But the filter of the LG LDT9965BD and the GE PDT750SSFSS fared much better in our cleaning tests.

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The Frigidaire FPID2497RF didn't keep up as a cleaner with the high-end dishwashers from GE and LG.

Steve Conaway/CNET

The FPID2497RF didn't keep up with the other high end models we've tested on our dry tests either. We test with a normal cycle without any additional drying options, so we don't actually expect high percentages, but 10.4% is well below the 36.9% from the GE PDT750SSFSS and the 35.6% of the LG LDT9965BD. The FPID2497RF also left ugly water spots all over the glasses and silverware, and we used rinse aid. When we added the Air Dry option to the normal run, this Frigidaire produced an improved average of 41.4% dry, but that number still isn't impressive.

The verdict

You shouldn't have to make allowances for an $1,100 dishwasher. To get the most out of the Frigidaire Professional FPID2497RF, you'll simply need to scrape off bulky foods or rinse your dishes, then the FPID2497RF will perform well. But at this price point, you shouldn't have to help out your dishwasher.

The FPID2497RF looks great and is easy to use. It's not a bad machine if you can find it at a steep discount, but if you're looking for a high-end machine that backs up a professional decor with powerful performance, I'd recommend the LG LDT9965BD or the GE PDT750SSFSS over this Frigidaire model. The FPID2497RF looks polished, but the dishes that come out of it don't.

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5.7

Frigidaire FPID2497RF

Score Breakdown

Performance 4Features 6Usability 7Design 8
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