Citrix GoToMeeting 2.0 review: Citrix GoToMeeting 2.0

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The Good Intuitive interface; uses application sharing; hides desktop icons and backgrounds during meetings; provides annotation tools; delivers good telephone and e-mail support.

The Bad Recording phone audio requires additional hardware; no support for streaming video.

The Bottom Line GoToMeeting 2.0 is a good buy for basic Web conferencing needs, such as a PowerPoint slide show, but it lacks the muscle for streaming video, an important component of many online training sessions today.

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7.0 Overall
  • Setup 7
  • Features 6
  • Support 8

Review Sections

Citrix GoToMeeting 2.0

Looking for a simple, bargain-priced Web conferencing service? Citrix Online GoToMeeting 2.0 might be for you. In a genre that includes pricier and more feature-rich competitors such as Microsoft Live Meeting and WebEx Meeting Center, GoToMeeting is by far the easiest to master. Version 2.0 adds several much-needed features, such as the ability to record Web meetings and to share individual applications (rather than the entire screen). GoToMeeting isn't perfect, however. For example, you'll need additional hardware, such as a phone-to-PC recorder, to save audio comments from meeting participants. And since GoToMeeting doesn't support streaming video, it's a poor choice for online video training and tutorials. But with online conferencing, simplicity matters, a fact that Citrix Online understands well. We recommend GoToMeeting 2.0 for basic application sharing, running a PowerPoint slide show, for instance, but not for video.

Our setup proceeded without a hiccup. Citrix GoToMeeting 2.0 required about a minute over broadband to download and install. Desktop setup was equally easy for meeting presenters and attendees.

For presenters, GoToMeeting inserts an icon in the Taskbar tray. To start a Web conference, double-click the icon, enter your username and password in the pop-up dialog box, and invite attendees via e-mail through the GoToMeeting Control Panel, which appears on the right side of the screen. The program integrates with Microsoft Outlook and Lotus Notes, adding a toolbar to each application and allowing you to start and schedule meetings from inside Outlook and Notes.

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